6/14/2022
Haven't updated my review because of my fear of backlash from management but I'm so happy to be out of this place. This place is run by the most incompetent people in the industry. As mentioned before, this place was great until Avenue 5 came along and started hiring people with no people skills, responsibility, or common sense. Fridge issues were common, the gates were disastrous and broken for months, the front office never answers the phone, and the employees have no idea how to
...handle residents. Doors were always broken, the floors were always dirty, the trash service company they hired were just as bad.
During my move out, they charged me $300+ in damages to my carpet which is insane if you search on Google for carpet repair services. As I don't any clear recollection of $300 worth of damage, I called the office multiple times asking for photographic evidence of the damage. I moved out June 1st. It's been two weeks and I have yet to receive anything. They have the audacity to charge me for damages, yet they can't even fix they're own doors (image attached). Overall, if you're thinking of living here, please please don't. Look at the properties around or even live further, but anything is better than living at a place ran by slow and incoherent morons.
10/22/2021
While I initially gave this location 5 stars when owned by Lincoln, the new management has flipped this apartment complex upside down. Over the course of 3 months, my fridge has needed maintenance more than twice and while I understand the fridge is "under warranty", nothing is done to alleviate the annoyance that is having to waste money throwing away food because the refrigerator won't work. My maintenance requests have been left open more than a week at a time and nothing has been done (to this day) about this issue.
I've called the front office voicing my concerns and they mention that they'll get back to me but fail to do so. Overall, I've only been here several months and I'm already looking forward to move-out. While I respect maintenance and the time they take to evaluate residents' requests, management needs to do a better job at taking care of the complex and their residents.
Max of 1.