For starters, my review would have provided the Vintage Lofts at West End in Tampa, Florida with ZERO STARS, but unfortunately, zero was not an option, so regrettably, I must provide them with a one-star rating that is not deserved by any means.
The sales office is a joke. Have you ever heard of the expression, "The customer is always right?" Well, with the sales office, "The sales office is always right". The people in the sales office have ZERO, and I mean ZERO customer service
...skills.
Unfortunately, the Lofts are a convenient 0.7 miles away from the University of Tampa. Roughly half of the occupants of the Lofts are college students, making the apartments a scam from the start. They know UT kids want apartments close to campus, so in reality, the product sells itself. Because of this, the sales office has no incentive to do their job correctly. We all pay our rent on time, so they have no reason to make you happy otherwise. Besides showing guests a tour of the apartment complex, I truly do wonder what these people do all day in that sales office.
1. They regularly tow cars
2. Random $5 extra charge for "Painting"
3. Random $250 fine for taking a picture
4. They have screwed up my mail, that IS ILLEGAL
5. "Emergency" maintenance did not know the address of the apartment complex, and didn't come one time after I requested it
6. Hot tub worked 5% of the time
7. Coffee machine broke all of the time
8. Gate to the garage would just stop working
9. One burner of our stove wasn't working and they tried to make us buy them an entirely new stove
10. Everything in the gym is broke
11. Dog poop everywhere, don't go barefoot in the dog park
12. Trash, throw up, even dog poop and pee are in the hallways
Lastly, which is very important, make sure everything is in writing because you know the sales office of the Vintage Lofts at West End in Tampa, Florida will try to screw you in any way possible if what you say is not in writing.
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Property Manager Responded