I moved in for the free month promo.
1) move in: apartment in poor shape. Wall damage/smell/unfinished painting. Dirty floor/walls/kitchen. I delayed moving while they hired a cleaner. The cleaner did not fix everything, but I couldn't delay any longer.
2) Original toilet was stained. I complained; they replaced it. That's fine, except they didn't finish the installation (tippy) until after I complained repeatedly (4+ weeks).
4) I got bitten and found bed bugs. I notified the Vega on a Friday
...night, and they refused to take action until the next Friday (no apointment time "Just be ready between 10am and 6pm"). They have a guy that comes on Fridays; they deal with this a lot. For a followup treatment, the office twice said they scheduled it. After waiting all day, I finally found the pest control guy and he said the office didn't notify him. Vega does not deal with habitability issues promptly.
5) My AC is basically non-functional. I started complaining in late August/early September, and a maintenance worker confirmed in person that it needs service because it blows warm air. It is now Dec 1st, and I'm still waiting, despite making phone calls and visiting the office multiple times. Note: lots of days of hot days (80+, 90+) since the original work request, so they can't just say it doesn't matter because it is now winter. Vega does not deal with habitability issues promptly.
6) My heat never turned on. I reported this 12 days ago. They gave me a space heater. I started going to the office to complain. Tuesday: they said they texted the maintenance guy and that he was on his way (he didn't come). Wednesday: they said the guy just fixed it while I was out. However, they were either confused or lying. I called the emergency maintenance number a couple hours later (because the heat was NOT fixed), and the maintenance guy said he had no idea why the office would say he came and fixed it, because it's not true. I made an 11am appointment with him for Thursday, and it's now 12:30 and he's a no show. Vega does not deal with habitability issues promptly.
7) The onsite laundry is unusable because you can't reload your card; the machine was broken into and Vega won't fix it. Also, the washing machines would flood and made your clothes stink.
8) The externals of the property are poorly maintained.
9) homeless people in the complex/ shopping carts left around.
10) Vandalism: I saw a car covered in paint the same night I found my windshield broken.
Max of 2. Maximum 2 pets per apartment home. Combined weight may not exceed 160 lbs.