A few things that I wish I knew before renting (because I would have kept looking):
1. This building is owned by 3-5 parties (I'm still not sure of the exact number). The relationship between owners and their shared responsibilities are extremely convoluted. Neither tenants nor owners seem to know who's responsible for fixing things.
2. Building is marketed as "luxury", but the customer service aspect is terrible. The management company (not owners) are largely unresponsive. The owners (one of
...them) fields my questions, but jumps through every imaginable hoop to avoid taking responsibility for broken/non-working things. Why am I paying so much money for a "luxury" apartment when things don't work and the owners are difficult to work with? Definitely not worth the money and the stress.
3. Things that should not be a problem but are:
- Again, the owners and management company are very difficult to work with. I've been lied to, ignored, or otherwise fed excuses
- Heating units were poorly installed
- They re-drew the parking lot so the parking spots are literally the size of a car, so if you park between the lines next to another car, you cannot open your car door. Landlord response was to issue a notice to all tenants that over half of the spots are now considered "compact car only" and anyone will a non-compact car parked in these spots or otherwise not parked between the lines will be fined $50. What kind of solution is that? Reduce the number of spots by making them wide enough to park in.
- The dish cable you're forced to pay for is constantly breaking.
- Delivery companies do not have access to the building, so good luck ordering anything from Amazon.
- Apartment doors do nothing to insulate noise, so you can sit in the hallway and listen to whatever your neighbors are doing, or if they're playing music you can listen along from your apartment.
- The front door buzzers in the apartments never have and likely never will work.
- There's no garbage dropoff in the building. You have to walk across the parking lot to throw out your trash and recycling.
- Owners are prioritizing gimmicks like restocking candy dishes and putting purple lights on the outside of the building over addressing high-leverage issues.
The moral of this story is you need to keep looking. This building is priced as a luxury building with nothing to show for it but nice countertops. I'd give up the countertops and large shower any day for quality customer service.
Max of 2.