Despite it saying that it’s a smoke free property, I assure that it is NOT a smoke free property. People constantly smoke here and the apartment complex doesn’t do anything.
There seem to be people having parties in the neighborhood often, and nothing gets done about it. I also have a noisy neighbor upstairs, and despite me calling the apartment management and sending them emails for the past 3 months, nothing’s being done about it other than emails and calls. I asked the staff what can be done
...other than the emails and calling (not asking for eviction), and I was met with nonanswers, rude responses, and no actions. I’ve even sent them voice recordings of how loud my neighbors get even past midnight, and nothing concrete has been done. I understand that this is an apartment and that I’ll hear my upstairs neighbors, but it’s ridiculous that they stomp loudly to the point that my bed shakes and things on my desk shake. And again, it’s even more ridiculous that Eaves won’t do anything about it.
They try to avoid taking actions regarding noise complaints by saying that they can only enforce noise complaints after quiet hours (10pm-8am). The problem is, they also say that they can’t handle noise complaints that happen when they’re not in office (after 5-6pm). They said that the residents should call Fairfax City police in instances of noise after quiet hours. But Fairfax City police doesn’t talk to the residents unless there’s noise loud enough for them to hear from outside of the front door. This means any stomping or loud talking from inside the individual rooms won’t get the police from talking to them. When I pointed that the police won’t speak to them for stomping or speaking loudly in their rooms, and that the office is closed before quiet hours start, they just brushed me off.
I had mice problems here. This is a beware that this apartment may not be as pest free as it may seem.
The leasing office staff has been unhelpful, and rude during my lease. One person has cut me off from speaking multiple times when I tried to explain my situation and called me disrespectful because of my frustrations (I didn’t curse, yell, or call them names). I asked them to stop cutting me off, and they continued to cut me off. When I asked them about what actions I can take about my complaints after I email them, they kept on repeating that I needed to email them. Other staff, despite not doing anything, were never this rude or patronizing to me.
