Good Location, Terrible Management
September 1, 2018 - Review from Apartments.com
I lived here for 15 months and moved out in May 2018. The building is nice and has a great location, but two main drawbacks you should think about before renting here. First, there are only 2 elevators, and this building is like 30 stories tall. There is no freight, it honestly seems like they cheaped out during construction and just went with 2. Multiple times a month I would leave my apartment to go to work and find out one elevator was being used by someone moving and the other locked by ...
maintenance for trash collection. I either would wait up to 20 mins and be late for work, or I would walk down 9 stories; this is ridiculous for a luxury building and happens way too often. My main issue, is the terrible management. They are impossible to get a response from and provide little guidance. When I moved out, I scheduled a walk through with the super who found no damage. I was provided with no help or guidance moving out, the building didn't even tell me where to leave my keys. Then when its time to get my deposit back, management keep $400 to replace the vanity in my bathroom. I got no explanation or proof, and the super said the place was perfect during the inspection. I called and was told I needed to submit a dispute for the deposit in writing, and nothing could be done over the phone. I sent my letter, now months later have heard nothing. I feel like the management basically stole $400 from me, kind of a joke from a place that calls themselves luxury. I plan to take them to small claims court and contact the BBB, will update when we see how that goes. My advice, just avoid this place, plenty of newer and nicer buildings on the block that are honest and won't ding you on the exit just because they can.
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