Don't trust anything they tell you--they simply lie
August 9, 2026 - Review from Apartments.com
My daughter and friend had an agreement (or so they thought) for a certain apartment at a certain price. They arranged to move out of their prior places and storage, rented a truck and rounded up friends for a Saturday move, and at 4:30 the afternoon before the move they got an email saying the apartment wasn't available.
They stopped by the rental office the next morning and were told there was no knowing when the apartment they had agreed upon might be available--but they could have ANOTHER ...
unit, that was NOT what they wanted and cost more. Take it or leave it. Naturally the one-sided form contract they require renters to sign completely protected them.
All complaints were met with, "So sorry, but there's nothing we can do. It's corporate, you understand--they can't change anything."
No apology, no short-term rent abatement, no nothing--just pay more for a different unit, as we know you are screwed and had already promised your other places a move-out date.
Even if you get things in writing, it probably won't help you, as the corporate guys know you don't have the money to sue them.
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Property Manager Responded
August 13, 2026
Your feedback is important to us, and we really appreciate you taking the time to share your experience at Artisan Apartments. We understand how disruptive an unexpected change in apartment availability or pricing can be, especially on the day of move-in. We value clear communication throughout the leasing process and take concerns about changes to an apartment or lease terms seriously. We'd welcome the opportunity to review the details with you directly. Please contact our office so we can better understand your experience and discuss the matter further. You can reach us at 833-494-7941. Sincerely, The Artisan Apartments and Shops Management Team
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