Absolute Nightmare - Incompetent and Rude Management!
September 24, 2025 - Review from Apartments.com
If I could give zero stars, I would. Living at Ascend at Red Rocks for the last 3.5 months has been one of the worst rental experiences I have ever had. The management team is shockingly incompetent.
I was recently charged for electricity on my rent, even though I pay Xcel Energy myself. I did exactly as the manager asked and sent them my payment receipt. Then, nothing. For weeks, they ignored my emails and calls. After I hounded them, they finally fixed it, but then had the audacity to slap me ...
with a late fee from their original mistake! They are now rudely telling me I have to pay for a late fee that was 100% their fault. It's unbelievable.
This is the standard here. When we moved in, the apartment was a mess, and we found that some parts inside our refrigerator were broken. They promised to replace the parts in a week. That was almost four months ago! We've put in work orders and called more times than I can count, and it still has not been fixed.
I am paying rent to live in a place with an appliance that hasn't been fully functional since the day we moved in and a management team that creates more problems than they solve. The level of unprofessionalism is off the charts. As you can see from many other reviews, this is a pattern of neglect. I truly hope the owners or corporate office see these reviews and realize that the people running this property are driving it into the ground. If I could get out of my lease today, I would. Save yourself the headache and the money—rent somewhere else.
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Property Manager Responded
October 6, 2025
We regret that we didn’t meet your expectations, and we appreciate your feedback. Your satisfaction is important to us, and we would love to discuss how we can improve your experience.
Max of 1. Maximum of 2 pets per apartment, with a 300$ pet deposit. $35 Monthly pet rent per apartment. Weight Limit: 100lbs.