I'd give this complex a zero out of 5 I've lived here for about five years and they couldn't care less about their tenants having safe livable unit. I've been having issues with my air conditioner and air handling unit since March 2021 every 3 weeks - 2 months it's a repetitive cycle. The unit stops cooling they come charge it, that works for all of 2-3 weeks before the air handling unit in my bathroom starts to leak everywhere then a week or so later the unit malfunction again and stops cooling.
...We live in South Louisiana where it sweltering and humidity even now in November it was over 80 degrees today. I've been calling about my air conditioning unit since Friday. I've called the emergency maintenance line and left 3 different messages with absolutely no callback nor has anyone been to my unit. Yesterday I called the office the lady that answered the phone told me there was nothing she can do for me that I needed to call emergency maintenance which I explained that everytime I've called emergency maintenance for over the last year and a half nobody contacts me or comes out she still refused to assist me. So here I am yet again on the 3rd day of having no working air conditioner in my unit clearly nothing is classified as an emergency anymore. It always takes a week or two for anybody to come out for anything. I called on 10/18/22 (time before that 9/22/22 and before that 8/20/22) when the air handling unit was leaking in three different places which is located in my one and only bathroom I had to deal with water running all over my floor, toilet, and counter for two weeks before they came and of course since it has stopped by the time they came I was told they don't see anything to call back when it happens again. Apparently I don't deserve a livable unit despite rent not being free. The lack of professionalism, customer service, and problem resolution with the front office staff and maintenance is astounding. I'm assuming the property company as a whole just doesn't care about their tenants or property maintenance because I also emailed corporate the last time this happened and didn't receive a response back or phone nor has the problem been resolved. I wouldn't advise anybody to move into Willowbend Lake Apartments, I actually wouldn't advise anybody to move into any property owned and operated by CLK Management.
Max of 1.