POOR MANAGMENT/DISMISSIVE
September 13, 2022 - Review from Apartments.com
Just move in July 2022.
No words. Highly disappointed with management of how dismissive he was towards me because I am a female.
Loud A/C noise in my unit on the 5th floor that occurs periodically throughout the day. Instead of trying to get to the root of the problem and see where the malfunction is, he aggressively gave me the option to terminate my lease or move to a different unit that's not on the 5th floor. Very interesting because I did not ask him for neither. I simply just want ...
the problem to be fix.
He become defensive because I called him out on a review I saw that was posted back in June 2022 . The resident was having similar issue on the 5th floor, which he stated was not true. I find that hard to believe.
Now he have escalated the issued to corporate before even try to fix it. Terrible job.
The right thing would have been as a "manager" to send maintenance up or go to the unit yourself, stay there for about an hour, turn on and off the A/C , and see what's going. Not send me an email about what my options are and not try to get to the root of the issue and try to minimize the situation. Poor management.
So what happens when I move out? Is the problem going to get fix? Absolutely not!
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