Why I will not be renting a place from this apartment :
TLDR: Bella Springs went from a $250 deposit to wanting a $1900 deposit within 24 hours and no prior warning. They have many hidden fees and conditions that are not disclosed up front, so do your homework before you give them a dime.
In many cases, most places tell you if the possibility of the deposit could go up to 1 month, but Ashlee at Bella Springs (and also Bryan) did not provide clear and upfront information and decided to tell us we
...have to give them $1900 within 24 hours, otherwise, we would need to re-apply.
This was a result of being "accepted with conditions" after their screening company came back with a mediocre renter's score. Even with that result, this should have been relayed at the beginning with the following SIMPLE sentence: "You should be advised that if you are approved with conditions, your deposit may go up to $#". If that had been the case, I would have prepared for this deposit. Nevermind the fact that she did not tell me that the deposit would be due within 24 hours of approval until Friday March 1st (I had applied the day before). Again, something that should have been relayed BEFORE we applied.
Perhaps Ashlee has never rented an apartment herself, I truly don't understand where the disconnect lies here, but she was very adamant about not disclosing what fees we should have expected until after the application process begun, despite being in communications for almost TWO WEEKS. Perhaps she doesn't understand or is too young to know how this process works on the other end. I am not sure. I want to find an excuse for her, but it is hard to find an excuse for this.
In addition to refusing to disclose the possibility of having a high deposit during the application process, I feel their office staff has a harsh rudeness when you talk to them and question their policies. This doesn't look like good customer service in my eyes.
In the past week, Bella Springs has demonstrated their lack of customer service and proved their untrustworthiness with hidden fees, deposits, and conditions that are not relayed upfront during the application process. I had to pry many questions from Ashlee to find the answers. I feel uncomfortable giving them $1900 of my money because I feel they are never going to return it. I simply do not trust these people. They seem like they are sharks in the water. Be careful.
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