Our Experience at Bloom: Attractive Property, Poor Management Response
August 19, 2025 - Review from Apartments.com
We were informed on June 19 that the central A/C was broken and were assured it would be repaired prior to our move-in. However, upon arrival, the central air conditioning in our unit was still not functional.
Management provided portable A/C units as a temporary solution, but one unit repeatedly tripped the breaker — sometimes multiple times a day. This caused the temperature inside the apartment to rise by approximately 10°F when the breaker was not reset quickly, creating health and safety ...
concerns. The setup of the portable units also prevented us from opening windows or using our Juliet balcony for the duration of the outage. Maintenance teams visited several times but were unable to restore central A/C until July 21.
On July 29, 2025, we started submitting multiple formal written requests to management for resolution and reasonable compensation. Despite follow-ups by email and in person — and repeated assurances from staff that we would receive a response — we did not receive timely communication or a clear resolution.
Once the issue was escalated to property management and higher levels, communication broke down and responsiveness was lacking. To this day, we have received no communication from the Director of Operations at Botnick Realty, despite being told multiple times by management they would contact us to resolve this matter. This complete lack of follow-through has been the most disheartening part of the experience.
This review reflects our documented experience during our tenancy. While the property is visually appealing, our experience with communication, timeliness of repairs, and responsiveness to habitability concerns has been unsatisfactory. Prospective tenants should be aware of these issues when considering residency.
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