Inconsistencies
July 23, 2026 - Review from Apartments.com
While I initially very much enjoyed my move-in process from application/viewing through move-in, after only 2wks I’ve noticed inconsistencies w/ both management & previous maintenance.
The original reason I came to love this complex was because my pseudo family has lived here for 2+yrs. During that time things have declined. The back gates stopped working, were forced open, then screwed/welded shut. There’s now only 1 entrance/exit. The front gate doesn’t work either, so although it’s a “gated ...
community,” there is no actual security. The back/side gates have repeatedly been broken for access, and I was told they would not be fixed.
Previous maintenance was very slow, if completed at all. A new maintenance tech started around my move-in, and so far my requests have been completed the same day, which is a huge plus.
13dys after moving in, I submitted a request because my oven light didn’t work. It was discovered the bulb had melted, causing an electrical issue requiring the stove be replaced. This should’ve been caught during make-ready but was overlooked. The new maintenance tech immediately took accountability & worked to resolve it.
While replacing the stove, I observed him using a damaged dolly w/ a broken wheel to move a full-size stove by himself. It scratched my floor, which he immediately apologized for & offered to return to clean. I appreciated his professionalism, but it was concerning seeing an employee expected to do this job w/ damaged equipment.
When I noticed the replacement stove being taken away, I asked management why. She came over, asked what happened, & after I explained the basics responded, “You need a new stove for a light bulb?”
Maybe it’s my years in management/customer service, but I gather facts before questioning someone. I calmly explained:
Light out ? maintenance request ? melted bulb ? electrical issue ? stove replacement.
While I was still explaining, management answered her phone & walked off.
That interaction felt less like trying to understand the issue & more like dismissing both a resident’s concerns & her own maintenance staff.
While getting me in here was a pleasant experience, it appears that once you’re in, the masks fall.
I was asked verbally & electronically to leave a review. This reflects my personal experience during my 1st 2wks as a resident.
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