Do not do this to yourself - stay away
September 18, 2025 - Review from Apartments.com
Wow, where do I begin. I have been renting for 20 years and this was the worst experience I have ever had. Let me list the issues I have had while I was unable to move over the last 2 and a half years I was here. *No one showed up to open the office on the day I was to get keys and I had to wait almost an hour for the manager and her children to show up to move me in. *My unit had not been prepared. I had cinder blocks on my patio and under my bathroom sink cabinets for some reason. They took so ...
long to remove them that I had to eventually just put them outside myself. The carpet had not been cleaned, the walls hadn't been painted, and the unit was infested with roaches. *They have lost a rent payment of mine by sending a supposedly blank money order to my door. That never happened and who sends, basically cash, out without a thorough trail of who has it. Responsible managers would ask me to come to the office to fill it out. I then had to deal with stopping payments, fees, and the office more than I wanted. *While here I developed stomach conditions and they frequently turn the water off to buildings. One of my colonoscopies, that had been planned for a month and I had taken off of work for, was on the day they gave me a 2 day heads up that water would be shut off. They were not wanting to accommodate me by first saying I could use the office restrooms - while doing a colonoscopy cleanse. I had to push to get them to reschedule it so I could take care of my health in the private apartment I pay for. *My hallway always looks like a trash dump. It took 9 months (only recently SOME of the items were removed after I had to complain to the regional, who was also condescending. Even though it took them 9 months, they still didn't remove all of the garbage. *Amenities are only available during office hours, yet they make you pay another $15 on top of your rent when you can't use them. This year they increased the fee to $20 with nothing added and no upgrades. The first Summer I was here the pool was closed the entire season, yet they still charged that amenity fee. No matter how much I point out their mistakes and errors, there is no accountability here. There isn't even an actual website or corporate office for this management company. You can't reach anyone if you have to make complaints. This place is negligent and you only get a robotic apology from the manager. Don't move here! There are so many better options in the area.
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Property Manager Responded
June 12, 2026
Thank you for taking the time to leave a review, Kimberly. We are concerned by the claims in this review, and due to the sensitive nature of this situation, we feel it would be best to discuss this matter directly. Please contact our management team at your earliest convenience. -The Carriage Club Team
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