Disclaimer: Research beyond the 5 star reviews
January 4, 2026 - Review from Apartments.com
This property has steadily declined and no longer reflects the standards, value, or level of service it once promised.
Over time, many of the amenities and services used to justify the community fee have been reduced or neglected altogether, while the fee itself has remained unchanged. Concierge service is no longer 24 hours, despite being a major selling point, and is inconsistent even during its limited availability. Security feels more like a concept than a priority. There is little to no ...
lighting at night near the dog park, gates frequently malfunction, and the reduced concierge presence further diminishes any real sense of safety.
Cleanliness and maintenance are persistent issues. Common areas are consistently unclean, including the stairwell leading to the dog park, which has not been properly maintained or sanitized for well over a year. The dog park itself receives minimal attention beyond basic waste pickup, with no evidence of routine cleaning or sanitation. Routine pest control and preventative maintenance also appear inconsistent, including basic air filter checks (I have lived here almost two years and have not seen pest control nor has the air filters been replaced outside of my spending extra money to replace them myself).
Several amenities have quietly disappeared or deteriorated without any adjustment to pricing. Rent payments are no longer reported to credit bureaus, food trucks no longer visit the community, hallways often have unpleasant odors, and residents are frequently charged additional fees that feel excessive. This includes package locker charges and being billed for items not actually located in the Luxer box. Even advertised amenities such as the golf simulator room appear to be missing equipment and the printer and computer in the office rarely works.
For the rent being charged, the level of service and maintenance is disappointing. I have experienced more responsive and reliable maintenance in significantly less expensive communities. At this point, the property relies heavily on its location while consistently falling short on execution, upkeep, and follow-through. What was marketed as a luxury community now feels overpriced and underwhelming, promising far more than it consistently delivers.
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Property Manager Responded
January 12, 2026
Thank you for taking the time to share your experience. We understand how important a comfortable and well-maintained community is, and we appreciate the opportunity to clarify a few points based on your feedback.
Over the past few years, we have made several updates to enhance the resident experience. Concierge services are available nightly until 11:00 PM, and guest access can be managed 24 hours a day through the resident ButterflyMX intercom system. Our concierge services are provided by one of the highest-rated companies in Houston, and if you have any concerns, our team is happy to work directly with the concierge company to address them.
Preventative maintenance is offered quarterly and includes items such as air filter replacements and general system checks. Pest control is available weekly on Tuesdays by request, and exterior areas, hallways, and amenity spaces are regularly serviced. Housekeeping is provided seven days a week, with reduced hours on weekends focused on the ...
amenity areas.
As a pet friendly community, we value residents’ efforts to keep the grounds clean. Routine waste removal and regular sanitizing of the dog park help ensure the space remains enjoyable.
Community amenities, including the golf simulator and business center, remain fully available. We hope this provides additional context regarding the services and amenities in place and how they are managed to support your living experience. Please do not hesitate to reach out to the onsite team directly to schedule your work orders and any concerns you may have.
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