Hate Living Here
June 21, 2022 - Review from Apartments.com
Don't even know where to begin. The crime here is frighteningly frequent. My car has been broken into 3 times, once in broad daylight. Our mail has been stolen. My apartment was broken into and someone turned on the gas. My laundry has been stolen twice. The security tapes were "hard to access" when asked to see footage.
Last year, they wanted to replace light bulbs and shower heads for a greener project. We got a notice on our door multiple times for MONTHS saying that "the landlord will enter ...
on these days", and it took MONTHS for them to actually come and do the replacement. We were constantly stressed because we were told our landlord was going to enter our apartment at any moment and we just had to be okay with it. And the "greener" shower head just had significant less water pressure, reducing the quality of the shower.
The office staff will gaslight you and do anything to take your money. They tried to tell us we didn't pay a month of rent and they were going to kick us out in 14 days. I walked in and told them to look through their system, and then "they found the missing rent". If I had not advocated for myself, they would have either taken an extra $900 from us and we would have been kicked out, because they didn't look carefully.
Maintenance requests can take up to 3 weeks to fulfill. You'll have to call twice to actually get them to come out.
The phone is answered 20% of the time at most, and your voice-mail won't be returned.
Make sure you get everything office staff says in writing, because we were told we could move a certain day, and then when we called to check in on everything, we were told "we never said that". We had already packed most of our apartment up.
Finally, as we are trying to move out, we have in writing that you can clean the apartment yourself. When we went to schedule a walk through, to make sure the cleaning was up to their standards, suddenly office staff is insisting we have to pay for a professional cleaning regardless. We have in literal writing that you can clean the apartment yourself.
Living here has been awful.
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Property Manager Responded
October 9, 2022
We're very sorry to hear that you're unhappy with your experience. Feedback like yours is what drives us to improve and if you're open to it, we'd like to look into the issues you're experiencing. Please reach us directly at pm.clearwatersquare@avenue5apt.com or 1 509-735-1708 and our team will be happy to assist and help resolve these issues.
Max of 1. Month to Month contract.