Cattle and inmates have more rights than do Colesville Towers tenants
October 28, 2023 - Review from Apartments.com
I wish zero stars was an option. We have been living here for a year and a half now, and it’s gotten progressively worse. Currently, it is 98 degrees in our apartment, which is on the top floor with south-facing windows, because the A/C for the whole building was turned off on October 6th, well before cold weather fully arrives in the DC area. We have 4 fans going full blast, all curtains fully closed, and no ice maker. Our cats are suffering, as they cannot leave the apartment to seek “relief” ...
outside in the 80 degree weather. Cattle and inmates have more rights when it comes to temperature regulation than do the residents of Colesville Towers. We have spoken with management about the issue, with no resolution offered whatsoever. Not even an extra fan to borrow or an ice tray. This is not the first time our apartment has reached the 90s, as this has happened three other times since we moved in. Every spring and fall are unbearable, as they refuse to leave the A/C on for the comfort of their tenants, instead opting to save money and only offer us A/C from mid-May through early October. Those of us facing south (roughly half of the units in the building) have no use for heat year-round, though it’s on and available from October through April, thus saving Ross Management money on HVAC expenses while their tenants endure inhumane conditions.
Beyond that, we have had repeated issues with cockroaches, and even a mouse one time – again, on the 11th story – despite our diligent cleanliness and pest deterrents. Management is unresponsive to emails, making in-person visits to the office the only way to communicate with them. The gym is in great disrepair, multiple laundry machines are often out of order, and the windows to the lobby have been broken three times over the past year by unruly tenants. Packages routinely have been stolen with few repercussions. Tenants are encouraged to purchase their own doorbell cameras to protect their packages from being stolen, rather than management spending any resources to install a single security camera on each floor (they’re in the elevators only).
We see no reason to provide a notice of moving out, as management has put in no effort to make us want to stay any longer than is absolutely necessary. We plan to make a formal complaint with Montgomery County Department of Housing and Community Affairs. No one should have to live like this.
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Property Manager Responded
October 31, 2023
We're genuinely sorry to hear about your experiences, Giulia. At Colesville Towers, we strive to provide a comfortable living environment for all of our residents, and we regret that we didn't meet your expectations. Your feedback is crucial as it helps us to better understand where improvements can be made. We encourage you to reach out to us directly via our contact page at www.ross-companies.com/contactus to discuss your concerns in more detail. We hope for the chance to improve your experience with us.
Max of 2. Maximum of 2 pets per-residence.