I'm a single mom & had an infant in my apt with me. The manager of the property knew this when I applied. First day, the apt had not been cleaned, had mold in the water heating closet, two entire cupboards worth of someone else's food. The vents were matted with dirt, there was no drain covers, the top of my dryer was covered in detergent, and 3 drawers were off the tracks. I had to go out and buy carpet cleaner, floor cleaner, bleach, and trash bags to haul all of the dirt and garbage left by
...the apt.
Then, my neighbors smoked pot often. Pot is fine- but when an infant is inhaling someone else's second hand smoke, and all my clothes reek, and I make a complaint to the office about it not once but 6x before someone comes to look in to it, that's sad. Not just that, it was the manager, who claims he smelled nothing; that if someone had been smoking pot "the smell would never come out of the carpet".
That's how cigarettes work, not marijuana. Also, I had bought 5 separate air fresheners, kept an air purifier next to the crib, and I lit candles daily. I had 5 witnesses to how bad it could get. The manager was misogynistic, rude, and frankly, and unprofessional. He got me into the apartment. I shared my concerns about safety- he SWORE that there would be no concerns.
First day, my nephew found a bullet casing in the lot. There was a boot print on my door. The neighbors weekly had loud parties until 3am, and if you called the after-hours security guard? Why does that jerk even work there? He doesn't answer calls. He doesn't return them. You have to call him 3 times in less than 5 minutes for him to even listen to your voicemail. (I was told this by the staff).
It also took 3 weeks to get a mailbox key. My 2nd key never worked, pool key never worked, AC stopped working multiple times, and the one time I went to the pool, a kid pulled a used tampon from the bottom. I told the staff, but his parents were never told.
I had wanted to move here for 5 years. The 2 redeemable qualities about it were the layout and staff. Outside of that, the manager is a bully/liar, tenants are inconsiderate, security is absolutely 0. I moved out 5 months after I moved in.
And just so you know, if you want to pay your rent online, there is a nearly $27 "convenience" fee to do so. I've never heard of it going above $5.
Max of 1.