I do not enjoy writing negative reviews, but after my experience at Creeks Edge at Stony Point, I feel future residents deserve to know what they are walking into.
This property markets itself as a “luxury” apartment community, but in reality it its an aging apartment complex covered with surface-level cosmetic renovations rather than genuine upgrades.
The renovations themselves appear rushed and cheaply executed. The finishes clash, and despite the cosmetic changes, you can still clearly tell
...these are much older buildings. The model apartment shown to me during the tour does not accurately reflect the condition or quality many residents actually receive when moving in.
There also is recurring maintenance and infrastructure issues throughout the property. Multiple residents have experienced flooding from water heater failures, and many apartments have ongoing problems with aged appliances, outdated HVAC systems, and repeated repair issues. The air conditioning units are older and inefficient, causing utility bills to become unnecessarily expensive during warmer months, which is disappointing considering the price point.
Unfortunately, management has been one of the most frustrating aspects of living here, this place feels more like a free for all than a professional company. Communication is inconsistent, concerns often feel dismissed, and there seems to be more focus on appearances than on resolving problems properly and professionally. Several interactions with management have left residents feeling unheard and disrespected rather than valued as paying tenants. For a property charging “luxury” prices, the professionalism and customer service simply do not match what is being advertised.
The overall atmosphere changes significantly after signing a lease. During the touring and leasing process, everything is presented as polished and upscale. Once you become a resident, however, many people quickly become frustrated by unresolved maintenance concerns, rising costs, and management issues. Resident turnover is extremely high, and many people I have personally spoken with have expressed dissatisfaction with how the property is operated.
Another major issue is the yearly rent increases, over 10% a year it increases. Initial pricing may appear attractive, but in the long-term it is not.
Noise is another concern prospective residents should be aware of. Depending on your building and floor, you can hear neighbors walking above you.
Property Manager Responded