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- 1–3 Bedrooms
- $1,045-$2,340Pricing
- 520–1,300Square Feet
Rent Specials
Your New Home Is Waiting, APPLY TODAY! Free February rent, plus waived App and Admin Fees. Restrictions Apply, LIMITED TIME ONLY~~Move in by 2/20/2026 to receive FREE February rent. We are also waiving the application and administration fees. **Select Homes
About Crystal Lakes Apartments
Welcome to Crystal Lakes Apartments & Townhomes in Richmond, VA, a place you'll love to call home. Our pet-friendly community is only a short commute from Downtown Richmond, giving you a taste of city life from the comfort of your quiet community. We have a variety of one, two, & three bedroom apartments and townhomes all with sizable space and other great amenities like our lakes, activity court, bark park, fitness trails, playgrounds, and swimming pool. Contact Crystal Lakes Apartments and get started on your ideal living. Your Luxury Apartments for Rent in Richmond, VA Welcome to a refined living experience at our exquisite luxury apartments in Richmond, VA. As you step into our meticulously designed community at Crystal Lakes Apartments, you're greeted by an ambiance that effortlessly combines sophistication with comfort, setting a new standard for upscale living. Elevating Your Lifestyle Indulge in the epitome of modern living with our thoughtfully crafted apartment rentals. Our residences cater to diverse preferences, from the intimate elegance of our 1-bedroom apartments to the expansive comfort of our 3-bedroom apartments in Richmond, VA. Each space is meticulously designed to offer luxury and functionality, with sleek finishes and spacious layouts. Amenities That Define Opulence Beyond the walls of our apartments lie an array of amenities designed to enhance every aspect of your lifestyle. Stroll around our serene lakes or embark on an invigorating walk along our fitness trails. Enjoy our well-equipped playgrounds, bark park, activity courts, and sparkling swimming pool. Convenience Redefined We understand the importance of seamless living and offer modern conveniences that elevate your experience. Simplify package deliveries with our efficient Amazon Package Lockers and enjoy the convenience of our kitchens featuring sleek black or stainless steel appliancesincluding sought-after built-in microwave, blending style and functionality seamlessly. Prime Location, Unmatched Lifestyle Our community boasts easy access to the city's cultural hotspots, entertainment avenues, and culinary delights. Experience a dynamic social scene, diverse dining options, and exceptional shopping, all within minutes of your doorstep. Elevate Your Living Experience Discover the pinnacle of luxury living at our luxury apartments in Richmond, VA. Whether you seek a serene haven or a vibrant urban lifestyle, our community offers the perfect fusion of comfort, style, and convenience. Reach out to schedule a personal tour and unlock the door to unparalleled luxury.
Crystal Lakes Apartments is located in the 23234 Zip code of Richmond, VA. This community is professionally managed by Levco Management
Unique Features and Amenities
- * in select homes
- Activity Courts
- Amazon Package Lockers
- Ample Closet Space
- Bedroom Ceiling Fans with Lighting*
- Bilingual Spanish Speaking Staff
- Built-In Microwave*
- Clothes Care Center with Easy Pay App
- Convenient Garbage Disposal
- Cultured Marble Vanities
- Dishwasher*
- Enclosed Patios*
- Granite Countertops*
- Online Rent Payments
- Plank Flooring
- Plantation Blinds*
- Plush Carpet
- Sleek Black or Stainless Steel Appliances*
- Two Bark Parks
- Valet Trash
- Walking Trail
- Washer/Dryer*
Property Contact Info
Floorplan Pricing and Availability
Crystal Lakes Apartments offers 1 to 3 Bedroom apartments starting from $1,045 and having 520–1,300 sq ft. Here is the current pricing and availability:
New! Interactive Property Map
1 Bedroom
Birch
From $1,045
1 Bed, 1 Bath, 520 sq ftAvailable Feb 25Cheapest 1 BedroomThis is the cheapest 1 Bedroom at this PropertyAvailability Details
Price Availability Date Unit Sq Ft Deposit View Details $1,045 February 25, 2026 39-3435F 520 $300 $1,075 June 18, 2026 45-3367H 520 $300 Model Amenities and Features
Features
- Air Conditioning
- Ceiling Fans
- Heating
- High Speed Internet Access
- Smoke Free
- Storage Space
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Eat-in Kitchen
- Granite Countertops
- Kitchen
- Microwave
- Oven
- Stainless Steel Appliances
Model Rent and Fees
Model Price Range
- $1,045 - $1,345
Current Available Pricing
- $1,045 - $1,075 Plus Fees
Unit 39-3435F Rent and Fees
Unit Price
- $1,045
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,045 - $1,345Plus Fees
Unit 45-3367H Rent and Fees
Unit Price
- $1,075
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,045 - $1,345Plus Fees
Apartment Unit: 39-3435FApartment Model: Birch$1,0451 Bedroom, 1 Bath, 520 sq ftAvailable February 25, 2026Apartment Unit: 45-3367HApartment Model: Birch$1,0751 Bedroom, 1 Bath, 520 sq ftAvailable June 18, 2026Renovated Cypress
From $1,465
1 Bed, 1 Bath, 700 sq ftAvailable Mar 30Model Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Deposit $1,465 March 30, 2026 38-3439 700 $300 Unit 38-3439 Amenities and Features
Features
- High Speed Internet Access
- Smoke Free
Unit 38-3439 Rent and Fees
Unit Price
- $1,465
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,465 - $1,800Plus Fees
Apartment Model: Renovated CypressFrom $1,4651 Bedroom, 1 Bath, 700 sq ftAvailable March 30, 2026![]()
Renovated Cypress - Floorplan 1 Apartment Unit: 38-3439Apartment Model: Renovated Cypress$1,4651 Bedroom, 1 Bath, 700 sq ftAvailable March 30, 2026Upgraded Cypress
From $1,260
1 Bed, 1 Bath, 700 sq ftAvailable Apr 20Model Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Deposit $1,260 April 20, 2026 16-3432 700 $300 Model Amenities and Features
Features
- Air Conditioning
- Ceiling Fans
- Heating
- High Speed Internet Access
- Smoke Free
- Storage Space
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Eat-in Kitchen
- Granite Countertops
- Kitchen
- Microwave
- Oven
- Stainless Steel Appliances
Unit 16-3432 Rent and Fees
Unit Price
- $1,260
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,260 - $1,455Plus Fees
Apartment Model: Upgraded CypressFrom $1,2601 Bedroom, 1 Bath, 700 sq ftAvailable April 20, 2026![]()
Upgraded Cypress - Floorplan 1 Apartment Unit: 16-3432Apartment Model: Upgraded Cypress$1,2601 Bedroom, 1 Bath, 700 sq ftAvailable April 20, 20262 Bedrooms
Magnolia
From $1,255
2 Beds, 1.5 Baths, 927 sq ftAvailable NowModel Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft From $1,255 Available Now Magnolia 927 sq ft Model Amenities and Features
Features
- High Speed Internet Access
- Smoke Free
Model Rent and Fees
Model Price Range
- $1,255 - $1,455
Apartment Model: MagnoliaFrom $1,2552 Bedroom, 1.5 Bath, 927 sq ftAvailable Now![]()
Magnolia - Floorplan 1 Redbud
From $1,315
2 Beds, 1.5 Baths, 944 sq ftAvailable NowAvailability Details
Price Availability Date Unit Sq Ft From $1,315 Available Now Redbud 944 sq ft Model Amenities and Features
Features
- Air Conditioning
- Ceiling Fans
- Heating
- High Speed Internet Access
- Smoke Free
- Storage Space
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Eat-in Kitchen
- Granite Countertops
- Kitchen
- Microwave
- Oven
- Stainless Steel Appliances
Model Rent and Fees
Model Price Range
- $1,315 - $1,650
Upgraded Magnolia
From $1,345
2 Beds, 1.5 Baths, 927 sq ftAvailable NowModel Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft From $1,345 Available Now Upgraded Magnolia 927 sq ft Model Amenities and Features
Features
- Air Conditioning
- Ceiling Fans
- Heating
- High Speed Internet Access
- Smoke Free
- Storage Space
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Eat-in Kitchen
- Granite Countertops
- Kitchen
- Microwave
- Oven
- Stainless Steel Appliances
Model Rent and Fees
Model Price Range
- $1,345 - $1,725
Apartment Model: Upgraded MagnoliaFrom $1,3452 Bedroom, 1.5 Bath, 927 sq ftAvailable Now![]()
Upgraded Magnolia - Floorplan 1 Upgraded Laurel
From $1,365
2 Beds, 1 Bath, 870 sq ftAvailable NowModel Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Deposit View Details $1,390 April 14, 2026 60-6424A 870 $300 $1,390 May 10, 2026 62-6440C 870 $300 $1,365 Available Now 63-6448C 870 $300 Model Amenities and Features
Features
- High Speed Internet Access
- Smoke Free
Model Rent and Fees
Model Price Range
- $1,390 - $1,635
Current Available Pricing
- $1,365 - $1,390 Plus Fees
Unit 60-6424A Amenities and Features
Features
- High Speed Internet Access
- Smoke Free
Unit 60-6424A Rent and Fees
Unit Price
- $1,390
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,390 - $1,635Plus Fees
Unit 62-6440C Amenities and Features
Features
- High Speed Internet Access
- Smoke Free
Unit 62-6440C Rent and Fees
Unit Price
- $1,390
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,390 - $1,635Plus Fees
Unit 63-6448C Rent and Fees
Unit Price
- $1,365
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,390 - $1,635Plus Fees
Apartment Model: Upgraded LaurelFrom $1,3902 Bedroom, 1 Bath, 870 sq ftAvailable Now![]()
Upgraded Laurel - Floorplan 1 Apartment Unit: 60-6424AApartment Model: Upgraded Laurel$1,3902 Bedroom, 1 Bath, 870 sq ftAvailable April 14, 2026Apartment Unit: 62-6440CApartment Model: Upgraded Laurel$1,3902 Bedroom, 1 Bath, 870 sq ftAvailable May 10, 2026Apartment Unit: 63-6448CApartment Model: 2 Beds, 1 bath$1,3652 Bedroom, 1 Bath, 870 sq ftAvailable NowRenovated Magnolia
From $1,515
2 Beds, 1.5 Baths, 927 sq ftAvailable Mar 5Model Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Deposit View Details $1,515 March 5, 2026 31-3551 927 $300 $1,515 March 26, 2026 47-3341 927 $300 $1,515 March 27, 2026 58-3215 927 $300 Model Amenities and Features
Features
- High Speed Internet Access
- Smoke Free
Model Rent and Fees
Model Price Range
- $1,515 - $1,925
Current Available Pricing
- $1,515Plus Fees
Unit 31-3551 Amenities and Features
Features
- High Speed Internet Access
- Smoke Free
Unit 31-3551 Rent and Fees
Unit Price
- $1,515
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,515 - $1,925Plus Fees
Unit 47-3341 Amenities and Features
Features
- High Speed Internet Access
- Smoke Free
Unit 47-3341 Rent and Fees
Unit Price
- $1,515
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,515 - $1,925Plus Fees
Unit 58-3215 Amenities and Features
Features
- High Speed Internet Access
- Smoke Free
Unit 58-3215 Rent and Fees
Unit Price
- $1,515
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,515 - $1,925Plus Fees
Apartment Model: Renovated MagnoliaFrom $1,5152 Bedroom, 1.5 Bath, 927 sq ftAvailable March 5, 2026![]()
Renovated Magnolia - Floorplan 1 Apartment Unit: 31-3551Apartment Model: Renovated Magnolia$1,5152 Bedroom, 1.5 Bath, 927 sq ftAvailable March 5, 2026Apartment Unit: 47-3341Apartment Model: Renovated Magnolia$1,5152 Bedroom, 1.5 Bath, 927 sq ftAvailable March 26, 2026Apartment Unit: 58-3215Apartment Model: Renovated Magnolia$1,5152 Bedroom, 1.5 Bath, 927 sq ftAvailable March 27, 2026Renovated Redbud
From $1,510
2 Beds, 1.5 Baths, 944 sq ftAvailable Mar 13Model Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Deposit $1,510 March 13, 2026 17-3412 944 $300 Model Amenities and Features
Features
- Air Conditioning
- Ceiling Fans
- Heating
- High Speed Internet Access
- Smoke Free
- Storage Space
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Eat-in Kitchen
- Granite Countertops
- Kitchen
- Microwave
- Oven
- Stainless Steel Appliances
Unit 17-3412 Rent and Fees
Unit Price
- $1,510
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,510 - $1,925Plus Fees
Apartment Model: Renovated RedbudFrom $1,5102 Bedroom, 1.5 Bath, 944 sq ftAvailable March 13, 2026![]()
Renovated Redbud - Floorplan 1 Apartment Unit: 17-3412Apartment Model: Renovated Redbud$1,5102 Bedroom, 1.5 Bath, 944 sq ftAvailable March 13, 2026Upgraded Redbud
From $1,370
2 Beds, 1.5 Baths, 944 sq ftAvailable Mar 18Model Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Deposit $1,370 March 18, 2026 12-3310 944 $300 Model Amenities and Features
Features
- Air Conditioning
- Ceiling Fans
- Heating
- High Speed Internet Access
- Smoke Free
- Storage Space
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Eat-in Kitchen
- Granite Countertops
- Kitchen
- Microwave
- Oven
- Stainless Steel Appliances
Unit 12-3310 Rent and Fees
Unit Price
- $1,370
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,370 - $1,745Plus Fees
Apartment Model: Upgraded RedbudFrom $1,3702 Bedroom, 1.5 Bath, 944 sq ftAvailable March 18, 2026![]()
Upgraded Redbud - Floorplan 1 Apartment Unit: 12-3310Apartment Model: Upgraded Redbud$1,3702 Bedroom, 1.5 Bath, 944 sq ftAvailable March 18, 20263 Bedrooms
Sycamore
From $1,555
3 Beds, 1.5 Baths, 1300 sq ftAvailable NowModel Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft From $1,555 Available Now Sycamore 1300 sq ft Model Amenities and Features
Features
- High Speed Internet Access
- Smoke Free
Model Rent and Fees
Model Price Range
- $1,555 - $1,960
Apartment Model: SycamoreFrom $1,5553 Bedroom, 1.5 Bath, 1300 sq ftAvailable Now![]()
Sycamore - Floorplan 1 Upgraded Sycamore
From $1,670
3 Beds, 1.5 Baths, 1300 sq ftAvailable Mar 20Cheapest 3 BedroomThis is the cheapest 3 Bedroom at this PropertyModel Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Deposit View Details $1,670 March 20, 2026 83-6418 1300 $300 $1,700 March 22, 2026 18-3396 1300 $300 Model Amenities and Features
Features
- Air Conditioning
- Ceiling Fans
- Heating
- High Speed Internet Access
- Smoke Free
- Storage Space
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Eat-in Kitchen
- Granite Countertops
- Kitchen
- Microwave
- Oven
- Stainless Steel Appliances
Model Rent and Fees
Model Price Range
- $1,670 - $2,145
Current Available Pricing
- $1,670 - $1,700 Plus Fees
Unit 83-6418 Rent and Fees
Unit Price
- $1,670
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,670 - $2,145Plus Fees
Unit 18-3396 Rent and Fees
Unit Price
- $1,700
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,670 - $2,145Plus Fees
Apartment Model: Upgraded SycamoreFrom $1,6703 Bedroom, 1.5 Bath, 1300 sq ftAvailable March 20, 2026![]()
Upgraded Sycamore - Floorplan 1 Apartment Unit: 83-6418Apartment Model: Upgraded Sycamore$1,6703 Bedroom, 1.5 Bath, 1300 sq ftAvailable March 20, 2026Apartment Unit: 18-3396Apartment Model: Upgraded Sycamore$1,7003 Bedroom, 1.5 Bath, 1300 sq ftAvailable March 22, 2026Renovated Sycamore
From $1,875
3 Beds, 1.5 Baths, 1300 sq ftAvailable Mar 27Model Gallery
Floorplans
Availability Details
Price Availability Date Unit Sq Ft Deposit View Details $1,875 March 27, 2026 21-3270 1300 $300 $1,875 April 19, 2026 37-3465 1300 $300 $1,910 July 30, 2026 53-3279 1300 $300 Model Amenities and Features
Features
- Air Conditioning
- Ceiling Fans
- Heating
- High Speed Internet Access
- Smoke Free
- Storage Space
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Eat-in Kitchen
- Granite Countertops
- Kitchen
- Microwave
- Oven
- Stainless Steel Appliances
Model Rent and Fees
Model Price Range
- $1,875 - $2,340
Current Available Pricing
- $1,875 - $1,910 Plus Fees
Unit 21-3270 Rent and Fees
Unit Price
- $1,875
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,875 - $2,340Plus Fees
Unit 37-3465 Rent and Fees
Unit Price
- $1,875
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,875 - $2,340Plus Fees
Unit 53-3279 Rent and Fees
Unit Price
- $1,910
View Details and Rent EstimateDeposit
- $300 deposit
Model Rent and Fees
Model Price Range
- $1,875 - $2,340Plus Fees
Apartment Model: Renovated SycamoreFrom $1,8753 Bedroom, 1.5 Bath, 1300 sq ftAvailable March 27, 2026![]()
Renovated Sycamore - Floorplan 1 Apartment Unit: 21-3270Apartment Model: Renovated Sycamore$1,8753 Bedroom, 1.5 Bath, 1300 sq ftAvailable March 27, 2026Apartment Unit: 37-3465Apartment Model: Renovated Sycamore$1,8753 Bedroom, 1.5 Bath, 1300 sq ftAvailable April 19, 2026Apartment Unit: 53-3279Apartment Model: Renovated Sycamore$1,9103 Bedroom, 1.5 Bath, 1300 sq ftAvailable July 30, 2026
Schedule a Tour
3D Tours
Property Information
- 716 Units
- 2 Stories
- Built in 1967
- Renovated In Jan 2020
- View Property Website
Fees and Policies
The fees listed below are community-provided and may exclude utilities or add-ons. All payments are made directly to the property and are non-refundable unless otherwise specified. Use the Cost Calculator to determine costs based on your needs.
Required Fees
One-Time Fees
- Due at Move-In
- Administrative FeeiCharged per unit$125
- Due at Application
- Application Fee Per ApplicantiCharged per applicant$50
Other Fees
Pet Fees
- Cat RentiCharged Per Pet$35/mo
- Dog RentiCharged Per Pet$35/mo
Cat
no more than 50lbs. each
Dog
no more than 50lbs. each
2 pets max, One-time non-refundable pet fee of $300 for the first pet and $150 for the second pet. Breed restrictions apply.
Parking Info and Fees
- OtheriOff Street Parking
Property Fee Disclaimer: Based on community-supplied data and independent market research. Subject to change without notice. May exclude fees for mandatory or optional services and usage-based utilities.
Features and Amenities
On-Site Services
- Property Manager On Site
- Car Charging Station
- Laundry Facilities
Community Features
- Walk Up
Outdoor Features
- Picnic Area
- Patio
Recreation and Fitness
- Walking/Biking Trails
- Playground
- Pool
Interior Features
- Storage Space
- Heating
- Ceiling Fans
- High Speed Internet Access
- Washer/Dryer
- Air Conditioning
- Smoke Free
Kitchen Amenities
- Oven
- Dishwasher
- Eat In Kitchen
- Microwave
- Disposal
- Stainless Steel Appliances
- Kitchen
- Granite Countertops
Living Area Features
- Carpet

Map
- Shopping
- Colleges
- Grocery
- Medical
- Parks

Map
Hours and Contact Info
| Monday | Closed |
| Tuesday | 9:00 am–5:00 pm |
| Wednesday | 9:00 am–5:00 pm |
| Thursday | 9:00 am–5:00 pm |
| Friday | 9:00 am–5:00 pm |
| Saturday | Closed |
| Sunday | Closed |
What Are Walk Score®, Transit Score®, and Bike Score® Ratings?
- Walk Score® measures the walkability of any address.
- Transit Score® measures access to public transit.
- Bike Score® measures the bikeability of any address.
Frequently Asked Questions about Crystal Lakes Apartments
Where is Crystal Lakes Apartments located?
Crystal Lakes Apartments is located at 3501 Meadowdale Blvd, Richmond, VA
What is the current rent range at Crystal Lakes Apartments?
1 Bedroom to 3 Bedroom Apartments at Crystal Lakes Apartments currently range from $1,045 to $1,910
When is the leasing office open?
- The office Hours for Crystal Lakes Apartments are
- Monday Closed
- Tuesday 9:00 am–5:00 pm
- Wednesday 9:00 am–5:00 pm
- Thursday 9:00 am–5:00 pm
- Friday 9:00 am–5:00 pm
- Saturday Closed
- Sunday Closed
Are pets allowed?
Call us today to find out our pet policy and if we allow pets
Are there any rent specials?
The current rent special at Crystal Lakes Apartments is: Your New Home Is Waiting, APPLY TODAY! Free February rent, plus waived App and Admin Fees. Restrictions Apply, LIMITED TIME ONLY~~Move in by 2/20/2026 to receive FREE February rent. We are also waiving the application and administration fees. **Select Homes.
Lifestyle Ratings
Learn more about Lifestyle SearchRenters Reviews and Ratings
No satisfecho
November 5, 2025Reporte desde el dia 1 la refrigeradora en mal estado, aun no obtengo una solución.Property Manager Responded
November 11, 2025Gracias por sus comentarios. Nos alegra saber que Joi le brindó el excelente servicio al cliente que nos esforzamos por ofrecer. Lamentamos no haber cumplido con su solicitud de mantenimiento. Esta no es la experiencia que deseamos para nuestros residentes y nos gustaría tener la oportunidad de recuperar su confianza. Por favor, contáctenos al 804-743-0855 para que podamos brindarle la información más actualizada sobre su solicitud de mantenimiento del refrigerador y resolver este problema lo antes posible.
Review from Apartments.com
Slow on repairs . Not move in ready
February 25, 2025My experience has been bad since before I even moved in. My move in date was scheduled for a Friday. I didn’t even receive my welcome letter until the day before (even tho I had been asking for it for days) so I had to scramble to turn on utilities which they require before you move in. Also my bathroom tub was supposed to be cleaned and re-glazed. Of course there was an issue with that right before I moved in so they either had to push my move in date to 3 days later (costing me money for hotels ...which they never offered to reimburse) OR they said they can wait on reglazing the tub. All of this should have been done before you say the apartment is available on the website. Come to move in. Lights don’t work, garbage disposal doesn’t work. The back patio was trashed, full of bottles and leaves. No one bothered to clean. My biggest issue is a leaking tub. It has been leaking since the day I moved in. I’ve called and put in two work orders. I moved in Friday it is now Tuesday and the tub is still leaking. No sense of urgency. Nobody has came to fix it. The response I got was “management will schedule a time to talk with you”. Which is ridiculous! I don’t need to talk to management it’s a water leak I need you to come and fix it! There’s no way you didn’t notice this leak before I moved in if you did a walk thru right before I moved in. It has been leaking since the same day I arrived! Also there is no parking for your guests. I talked to the office in person and they stated there’s nothing they can do. I would avoid moving here if you don’t have to. I was in a desperate situation so had to move last minute.Property Manager Responded
March 5, 2025Thank you for sharing your feedback with us. We sincerely apologize for the challenges you’ve experienced during your move-in and for any frustration this has caused. This is not the experience we want for our residents, and we regret that we fell short of expectations. Please know our team is committed to making things right. We would appreciate the opportunity to connect with you directly to ensure that all outstanding issues are addressed as quickly as possible. At your earliest convenience, please reach out to us at 804-743-0855 so we can coordinate necessary repairs and discuss any further concerns you may have. Thank you for bringing this to our attention, and we appreciate the opportunity to improve your experience.
Read MoreReview from Apartments.com
They don’t want to return my deposit
June 11, 2024I wish i could give them negative star, I have Yet to receive my security deposit! Called to get information reguarding contact information they never forward the information. I called about my deposit for a month and all they could tell me it was processed. They tell me something different every time I call asking about it. I DONT RECOMMEND THIS APARTMENT COMPLEX please find some other place. I have been waiting for my deposit over 60 days today I went to the apartment inquiring about my ...deposit, TODAY THEY HAD INFORMATION ABOUT MY REFUND THEY claimed it was sent on May 8 WHICH I NEVER RECEIVED. They gave me a corporate number that is just an answering machine. They have the nerve to want to deduct administrative fees for what they do not communicate with you and they never return phone calls. I repeat do not Apply here they are rude and just want to take your money. I should not feel like the only way I am going to get my money is to take them to court. I paid $482.90 and yet they was only trying to refund $300 this place is a rip off. I wish I would have read the reviews before I applied.Property Manager Responded
June 17, 2024We apologize for the inconvenience and frustration you have experienced regarding your refund. Your feedback is important to us, and we take your concerns very seriously. We would like to investigate this matter further so that we may get your refund to you. However, we are having trouble finding you in our system. Please reach out to us at (804) 743-0855 so that we may address and resolve this issue promptly. We appreciate your patience and hope to resolve this matter to your satisfaction as soon as possible.
Property Manager Responded
June 17, 2024We apologize for the inconvenience and frustration you have experienced regarding your refund. Your feedback is important to us, and we take your concerns very seriously. We would like to investigate this matter further so that we may get your refund to you. However, we are having trouble finding you in our system. Please reach out to us at (804) 743-0855 so that we may address and resolve this issue promptly. We appreciate your patience and hope to resolve this matter to your satisfaction as soon as possible.
Read MoreReview from Apartments.com
Isaura pedreanez
January 22, 2024Terrible service, they say one thing when you go to apply and then they come out with another when you have already paid, the manager of the place is a not very nice person! They do not comply with the established time to give answers, really irresponsibleProperty Manager Responded
March 1, 2024We appreciate you taking the time to share your experience with us and apologize for any inconvenience or frustration you encountered during the application process. Your feedback is important to us as we continually strive to improve our services and provide the best possible experience. We would like the opportunity to discuss your experience further. Please feel free to reach out to us directly (804)743-0855.
Review from Apartments.com
Mauricio
June 22, 2023Aplique para una fecha de disponibilidad para después decirmen que ya no está disponible qué hay disponibilidad para dos meses después que mala esperiencia cuando uno va aplicar les importa es que uno apliquen y ya después te salen con cuentos y no dan solusion si no devolver el dinero menos lo de la aplicación cuando la culpa es de ellos como tal por qué no son claros al momento de uno ir y aplicar qué irresponsabilidad no recomiendo esta mala experiencia donde perdí prácticamente 100 dólaresProperty Manager Responded
August 23, 2023Mauricio – Thank you for your input. We always strive to have availability for immediate move in. However, unforeseen circumstances will cause delays in surrendering an apartment. We apologize for any inconvenience. Thank you.
Review from Apartments.com
R. Castillo
September 28, 2022Excellent place to live as a family, in the office they are very responsible and efficient, they make the whole process quite fast, they are very helpful and friendly (Evelyn, Stephanie and Duff) we are very pleased with their service, delivery on time and everything very nice in the apartment Thank you for your excellent service. best regardsProperty Manager Responded
October 3, 2022Thank you so much for the wonderful review! We appreciate the kind words and hope you have a great day!
Review from Apartments.com
Don't if you don't have to!
August 30, 2022People aren't exaggerating. I had 3 different move in dates. I was placed in the model home for 2 weeks because of their incompetence. Then when I was finally about to move in, the apartment was FILTHY and unfinished. Management does not care about this property or its residents.Property Manager Responded
September 1, 2022Hi there. We're disappointed you feel this way. Please give our office a call directly so we can address this feedback. Thank you.
Review from Apartments.com
Staff was really helpful
August 24, 2022Crystal Lakes has been a great experience thus far. Kaylyn and the rest of the staff have been so helpful with the whole process.Property Manager Responded
August 30, 2022Hello! Thank you so much for the amazing review. We're so happy you feel this way!
Review from Apartments.com
The absolute worst…STAY AWAY
May 25, 2022The only good part about the entire move in was the first day. Getting moved in was the easiest part, everything else has been a nightmare. My apartment has leaks in the ceiling and the rental office has no concern about it whatsoever.Property Manager Responded
May 27, 2022Hello. We value your feedback and never want you to feel unheard. Please give us a call directly so we can address your concerns properly. We can assure you that we do care about all resident concerns. We hope to speak soon.
Review from Apartments.com
Don’t even dare
May 23, 2022Worst place to call home ! Don’t look for any excitement in living here. Roach infested. Office can’t keep up with anything. Oh and let’s not forget, the endless list of things you can’t even have on YOUR back patio ( grill, toys, NOTHING ) There’s not even anything for children to do out there.Property Manager Responded
May 27, 2022Hello. Thank you for taking the time to share your feedback. Please give the office a call directly so we can address your concerns properly. We hope to speak with you soon.
Review from Apartments.com
I can’t wait to move
October 19, 2021The leasing office is terrible, they act nice in the beginning but when it gets time to move in they are disorganized. I put my deposit down two months prior yet they wanted to up the rent a week before I was due to move in, the apartment changed, and the new apartment still wasn’t ready in time. I had to move in the middle of the night because the apartment wasn’t ‘ready’ til 8:30pm. The ac was broken and took 6 months before it got fixed. There is also no internet access, you gonna have to have ...to have someone service it because the cord is cut on the other side of the outlet. I will definitely be moving out at the end of my lease.Read MoreReview from Apartments.com
This place is a dive
August 13, 2021If the roaches don't get you, the leaks will. Maintenance is slow and incomplete...IF they respond at all. If you have ANY other opiltions....tent, cardboard box, someone's couch....take it. This trash dump is disgusting.Review from Apartments.com
Nearby Schools
Meadowbrook High
Bensley Elementary
Falling Creek Middle
About GreatSchools Data on ApartmentHomeLiving.com.
Points of Interest
Time and distance from Crystal Lakes Apartments.
Arts Museums and Landmarks
Big Box and Retail
Walgreens
Kroger
Aldi
Colleges and Universities
John Tyler Community College - Chester Campus
J. Sargeant Reynolds Community College - Downtown Campus
Groceries
Food Lion
Kroger
Aldi
Hospitals
Military Bases
US Defense General Supply Center
Parks and Recreation
Crystal Lakes Apartments has 1 park within 6.9 miles, including Hollywood Cemetary.
Shopping Centers
Crystal Lakes Apartments has 5 shopping centers within 1.7 miles.
Nearby Neighborhoods
Rental Price Ranges in the Area
| Bedroom | Average Rent | Cheapest Rent | Highest Rent |
|---|---|---|---|
| Richmond Studio Apartments | $1,401 | $715 | $4,707 |
| Richmond 1 Bedroom Apartments | $1,604 | $671 | $5,695 |
| Richmond 2 Bedroom Apartments | $1,866 | $775 | $5,733 |
| Richmond 3 Bedroom Apartments | $2,136 | $759 | $6,412 |
| Richmond 4 Bedroom Apartments | $1,228 | $669 | $5,994 |
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2 pets max, One-time non-refundable pet fee of $300 for the first pet and $150 for the second pet.