I hope to upgrade this review. I moved here in late March. The amenities that were offered at the time of my visit made this a place to live. Things were so great during the tour that I broke my own decision making protocol. I was totally excited about the opportunity to experience such. The staff and maintenance have provided a good customer service experience.
I totally understand the situation and scenario as to why certain experiences and amenities that were promised to me have
...not been delivered. As things started to open up in the cities and certain restrictions were lifted, the amenities stayed closed. They have slowly opened amenities(with restrictions), but guests are still not allowed in the amenities(main reason I chose to live here to share with others). The pool is open during business hours only; The gym just opened but with heavy restrictions and very limited time(during business hours, no weekends). The coffee machine is closed as the company is afraid to open that.
Problem solving is very critical to me. I gauge how effective a company is in innovation, problem solving, and engagement during issues. At this junction I do not feel that management have effectively done such to provide what was marketed plus provide safety according to local guidelines. I have let that be known. I am still paying full rent and holding my end of the agreement when I first moved here. When they have expectations for me, as a tenant, in regards to following their rules and guidelines of the complex(especially during this time), they definitely want me to adhere without any excuses. So it goes both ways for me.
Problems arise and that is understandable. I feel I go above and beyond to communicate things before I act. I let it be known that my expectations were not met, numerous times. I understand what they wanted to offer before the pandemic. It seems the expectations were for me to accept the excuses. However, I have to understand from my point of view and uphold my standards as I do with every other business that compete for my business.
This review may not matter to many, but at least the current state of the complex is out there for others to decide if they happen to be deciding between other complexes who may be providing their marketed experience while adhering to local safety guidelines. I feel that properties as such should be commended and rewarded for such(innovation and problem solving aspect are big too me).
Property Manager Responded