Let me start by saying, DO NOT RENT FROM THIS PLACE! To say that I’ve had a ridiculous amount of issues with Douglaston Villas would be an understatement. Renting from them has been like watching one epic fail to the next. I rented the same apartment for a little less than 5 years. The first few years, I had no issues and was very happy living here. However, since this new management company has taken over, customer service, maintenance requests, simple questions are a mind-blowing feat to get
...accomplished.
My first major issue started when a new neighbor moved in two doors down - with at least 6 birds - that he kept outside ALL DAY AND NIGHT. The birds chirping were so loud that I couldn’t even read in my living room without being annoyed with all the noise. I was used to peace and quiet - now I felt like I was living in a jungle with all the constant bird noise. I tried to speak to the Property Manager, Scot. He was so rude and so condescending to me and told me there was nothing I could do and residents could do whatever they wanted to on their patio. Scot did nothing to assist my situation and pretty much mocked me. I was horrified with how I was treated, especially since I had been living in the apartment for years, had never once had an issue, and never made a late payment. I was lied to and told I was the only one with an issue and found out this was not true after speaking to other neighbors.
Another time, their website was being redone and the resident portal was down for over two months - meaning you had to pay in person and couldn’t pay electronically. I needed to speak to the office but couldn’t make it over due to working so I needed to call - I called at least twenty times (being that it was an important issue) and no one ever picked up, or called back after I left one voicemail. When I spoke to their corporate office, I was told only the onsite office could help me. I have never had issues anywhere I have lived but the complete lack of respect I have been shown while living here has been frustrating and very upsetting. I highly recommend you do not choose to move here and look elsewhere. This is not how an apartment complex should operate.
I have many more examples of how the office staff is completely inadequate in fulfilling their job but I can only write so much in this review.
Moral of the story: Run far away from this place!!! It is no longer the nice, safe place to live that it once was.
Max of 2. 2 pet maximum-fee for 2 pets is $500 total-pet rent is per pet.