Elevate at South Mountain Apartments

record setting heat day with temperatures at 114 degrees) my 2 year old son and I sat in an apartment with no electricity, no ac, no water… for 7 hours before being told we had to go back to the hotel because it wasn’t going to be finished. My baby was so hot that I had to put him in and out of the filthy pool (that is now shut down by the Maricopa County Environmental Services) just to try and cool him down. That wasn’t enough, so I had to go around to other people’s apartments that still had power to get cold bottles of water to pour on my child. My son was taken to the Phoenix Children’s Hospital for heat exhaustion as a result of this. Less than a week later, our neighbors apartment flooded into ours. Maintenance came in the middle of the night, took something from under the sink, and said that they would be back the next day to fix the damage from the flooding. They never came back. We then submitted a request that now says the work was completed, it never was. We have been living with mold under the kitchen sink this whole time. It doesn’t stop here!!!! Shortly after this our car was broken into by the homeless junkies that roam the parking lot and sleep in the laundry room because none of the gates here work. Our identities were stolen and we’ve had to pay thousands for credit repair companies and identify theft protection. Our wallets were stolen, my sons car seat, and the entire center console from our car. We never found out who did it because when we went to the office to ask for the camera footage…. we found out the camera do not even work! We were fooled into thinking this was a gated community protected by video surveillance, and none of that was true. Our car has been broken into and damaged two more times after this. But wait…. there’s more!!! We never had our central heat and air installed, couldn’t figure out why… Urban Communites would not pay the company that did half of the apartments already.

just 1 window ac that sits in the wall in the hall way from the bathroom to the living room. My current issue with the place is they have charged me 3 separate times for water filters that I’ve never had changed keep ur money and go some where better cause this ain’t it

technicians before the last one informed me what the leasing office was covering up. The main gate has been opened 24/7 for at least two months regardless of the fact that there’s homelessness and drug issues in this area. The noise from the upstairs neighbors is unbearable (early mornings and late nights) and people stay in the pool past 11pm almost every night. Not to mention how disgusting the common grounds are filled with trash and construction materials. There’s an infestation of roaches in my apartment (which is obviously because of how awful the environment is) that I have been addressing myself because I don’t trust any of the maintenance staff to come into my space unaccompanied because I’ve seen too many come and go. Even the parking lot stinks of dead rats and trash because the dumpster stays wide open plus overflowed. Also, management has changed twice since January 2020 and they’re careless. Needless to say, it’s become hazardous to live at Urban 128 and I will be prematurely ending my lease. Don’t even think of coming here unless you’d like to live in a hot, infested and questionable storage unit. UPDATE: Now there’s a whole wall missing in the main parking lot so now there’s TWO ways to access the building. The gates for the actually building are always open as well and doesn’t require a key fob. The laundry room took four months to renovate January-April so I had to take my laundry to a laundry mat even though it was listed as an amenity. The pool is always disgusting too. I wouldn’t even dip my feet in it.

cause problems etc have been evicted. The Gates on the apartment buildings keep people out who don't love here. The laundry rooms are always clean. The pools have been repaired, cleaned and look great and are ready for use. I am very happy here with Trina as the manager she is the best any issues I have had she has corrected and fixed them. I love living here at Puesta Del Sol !