Service is poor, experience frustrating
April 9, 2019 - Review from Apartments.com
I've never had the struggles I have with Colonial Property Management/Skyview Apartments. Generally when I need to contact them with an issue they're response is "I'm not sure what else we can do," leaving me to suggest several reasonable ways they could address my issues. The first several months were much better service but lately there have been many issues. When I first moved in, my apartment had been vacant for a month so they could make repairs and replace flooring but somehow I inherited ...
a nasty fruit fly issue. Eventually I figured out it was due to unmaintained drains and plumbing, they cleaned and unclogged each and the fruit flies ceased. When I requested a second key to my apartment so I could leave with my petsitter, it took 3 tries to get it right. When I had a loaner car, even though I contacted them, it was towed in the middle of the night so I woke up to no car, and a $200 bill to pick up my dealerships loaner in Sun Prairie. They weren't receptive or helpful but instead blamed the tow company and accused them of lying to me about their policies. Things are often broken, repairs are always done with cheaper replacement materials and often sloppily. They've dripped paint on my furniture and belongings during maintenance several times. Pet policies are inconsistent. I have several packages stolen from the apartment building (as have neighbors) to the point that most carriers wont leave packages here anymore. They won't do anything about the issue like offering later office hours, a package delivery locker, or security camera on site. It's 2019 and you must pay a fee each month to pay your rent online. Laundry machines operate on cards that must be loaded with cash at another site but the limit is too low so it is quite inconvenient. There is little care for the property yet many rules not written in your lease and very little human-based service. The office hours are terrible and often noone is there to answer your calls or drop in questions even during those hours. Wish I could say better but as much as I've tried to work with them, they don't seem to be interested in making renting from Colonial a pleasant experience.
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