The people you talk with and sign your lease with are seriously misleading you about their ability to take care of you as a tenant and take care of the property. What they are selling you is lies of a well maintained property. Look closely, it is utterly falling apart on the outside and in the units.
The contract is not negotiable. I asked to leave my lease a few months early and was met with a) Haughty laughter from the manager of the local office b) no response from Watt Property
...whatsoever.
I have had a FLOOD in my bedroom at 1am that caused significant damage. They didn't replace the carpet, so I got the pleasure of an industrial strength blower in my room for a whole week. Compensation for my trouble? Lol. No. Mold in my bedroom, which the maintenance supervisor denied for weeks, until a hardwood specialist came in and pulled up the floor and 30 square feet was rotted out and molded from the last season's rains. Did they repair the concrete that allowed the leak into the bedroom during summer? No. I pray for no mold this winter, but I bet it's coming.
The security is a lie. You can access the garages from the outside by pressing a button which you can reach into. There are no CCTV cameras on the property like they claim. The security guy they employ at night just sits in his truck and doesn't patrol the property. The place is dangerously so easy to breach that I escort my girlfriend out into the garage if it's any time past 10:00pm.
The maintenance, as noted above, is a joke. They will write down your work order and send it to the east coast for payment approval. A lot of them just get denied or underfunded (per the maintenance people who work here - like they will request 5 parts and get 3 back). Do they tell you along the way? No. And if you ask for copies of your work orders, they will not release them to you "per company policy." Good luck claiming anything in court if it ever gets really bad. They keep terrible records on very critical quality-of-life maintenance that is one of the reasons the rent is so high. It may be broken, but you will continue paying max rent while it's broken for months and months.
There are lots of bugs of various kinds. Centipedes, roaches, stinkbugs, spiders. No ants, though. I wouldn't call it an infestation but they will definitely be coming in and dying on your kitchen floor from time to time.
