Leaking in hallways and dirty carpets
October 4, 2019 - Review from Apartments.com
I have lived in these apartments one year. Before I moved in there were reviews about leaks and flooding but I was assured that had been fixed.
The first few months the apartment building was clean and maintained well.
But for the past few months the owners have failed to make necessary repairs from a large leak from the roof. The opening in the wall was only covered with a board after I complained. There is no indication when it will be fixed (see photos)
Also the carpets are dirty. They were ...
last cleaned when I complained.
The people that work there are very nice and conscientious with what they do. But the owners and Matrix Management are neglecting the building. I pay my rent on time each month. They are not fulfilling their end of the contract.
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Property Manager Responded
October 24, 2019
Thank you for your feedback. Our desire is to always provide our residents with the service and experience they expect and deserve, and we sincerely apologize if you feel we've ever fallen short of this goal. We would love to speak with you about your concerns in an effort to resolve any issues. Please come by our office, call us at (615) 953-6379, or send me an email at cdparkcentral@matrixresidential.com at your earliest convenience. Thank you. - Rachel Meyer, Community Director
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