Do not move there !!
June 4, 2025 - Review from Apartments.com
I submitted a written request on May 21, 2025, to fix my broken A/C. For 13+ days, nothing was done. They eventually installed a small window unit that barely cools anything. The inside of my apartment has reached 86°F, while I live with my 2-year-old daughter with serious health concerns.
I sent 3 formal emails, called the office repeatedly, and was told “I’m in the queue.” I never received a response or a call back from the manager even after requesting it. A 311 city inspector came on May 29 ...
and confirmed that the issue had to be fixed within 48 hours. It still hasn’t been.
I’ve filed complaints with the Texas Attorney General and HUD for habitability violations. I’ve emailed corporate and given formal notice to terminate my lease by June 30 under Texas law. I’ve paid rent under protest, and I’m documenting everything.
I’m not leaving this review to be dramatic. I’m leaving it to warn other families especially those with children or health concerns that this is how serious maintenance requests are handled here. I followed all the rules, gave notice, and have still been left in dangerous living conditions.
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