Extremely disappointing and frustrating experience with Lakeline Crossing Apartments.
September 9, 2026 - Review from Apartments.com
We had decided to move out and informed the leasing office of our intention to vacate. Our notice was submitted 59 days before move-out instead of the required 60 days — just ONE day late.
The leasing office did not object, tell us that we needed to extend our stay, or indicate that there would be a significant financial consequence. We proceeded with the move-out, and the entire process was completed without any issue.
Then, after moving out, we were hit with a charge of approximately $4,100, ...
apparently because our notice was submitted one day late.
Charging thousands of dollars over a one-day difference, especially when the office was aware of our move-out plans and did not raise any objection at the time, is absolutely unreasonable in our view. If we had been clearly informed that there would be such a massive charge, we could have simply extended our lease and avoided this situation.
What is even more frustrating is the lack of communication and accountability from management. Getting a response or having someone properly address the issue has been extremely difficult. We have repeatedly tried reaching out, but getting the matter seriously reviewed has been a struggle.
This entire experience has left us feeling taken advantage of by the management. What has been especially frustrating is that, rather than acknowledging our concerns or making any genuine effort to understand the situation, management has repeatedly denied that there was any lack of communication on their side. In our interactions, we felt that the staff were dismissive and rude, and instead of trying to find a reasonable resolution, they seemed focused on portraying the entire situation as our fault.
I would NOT recommend joining or living in this community. Prospective residents should be extremely careful and thoroughly review the lease and all potential fees before signing. Based on our experience, the management's approach to charges and communication has been deeply disappointing, and I would strongly encourage people to consider other communities before choosing Lakeline Crossing Apartments.
Think twice before signing a lease here.
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