Wonderful building and community
June 4, 2020 - Review from Apartments.com
I've lived in this building for over two years, and, unfortunately, I am moving out due to current events and long commute into the city. I truly enjoyed living in the building!
The manager, William, has been super helpful and friendly when checking/following up on requests and questions! The staff has always been welcoming and honest about the building (Mike is the best, and most reliable, leasing agent!). Most of the staff are friendly!
Maintenance has always been on top of getting things ...
done, especially during a 9-5 job. Security has always been friendly even though sometimes it is hard to get ahold of them; it's useful to have the phone number to call them.
I had a studio, and it was an excellent fit for me. The only problem was not having a washer and dryer in the unit and having to use the on-site laundry facilities. The first year I lived there, the machines were always broken, or always occupied. I would go to a local laundromat to do laundry instead. Never had any rodents or bugs. I was told that if you keep your space clean, you wouldn't have any unpleasant visitors, and it seemed to have worked! One thing to note, my neighbors seem not to be aware that they have actually to throw out their garbage down the chute, so everyone else doesn't have to climb over waste to throw it away and
The location is pleasant! Close to the grocery, shopping centers, and Old Town Alexandria. There is a bus stop right outside the building, and it is the first/last stop, so you will always find a good seat!
Overall, I love this building and the surrounding community! Again, I wish my commute wasn't so long because I would stay here for another year.
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Property Manager Responded
August 5, 2020
Dear Vanessa,
At Lerner Residential our primary goal is to provide phenomenal customer service to our residents and guests. Thank you for taking the time to share this wonderful feedback about Excelsior Tower. We will be sure to thank William and Mike for providing you with excellent service! We are happy to hear you enjoyed your home and community. Thank you for calling Lerner Excelsior Tower your home.
Sincerely,
Lerner Management
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