Roaches Roaches Roaches! Poor management ect…..
September 1, 2022 - Review from Apartments.com
If I could give this a 0 star i would because there are so many things wrong with this apartment complex but let’s start with the ROACHES! When we first got our apartment we were shown a decent apartment as a model unit. The guy who showed us the unit (property manager Brandon at the time) looked nervous and you could tell he was trying to rush us out before we could see anything that might put up a red flag. We paid our expensive deposit and we were ready to move in. While moving in we started ...
to see the roaches. At first it was one here and there but after a while we started noticing them coming out of the cabinets, faucets and walls. We went to the leasing office to report the problem and they acted like nothing was wrong like this was normal or something. After constant emails and complaints they decided to give us a new unit in building B. They claimed that it was a better building and there was not a roach problem there. The problem there was just as bad. Since the walls are not sealed properly the roaches were able to move from unit to unit and the problem continued to get worst. When we tried to break our lease but they told us we had to pay the early exit fee which was like 1900 dollars. At the time we didn’t have the money to get a lawyer or try to take any legal action. To top it all off the complex itself was not kept up or maintained properly. The trash was constantly overflowing, the parking lot and the grass area were always trashed or dirty and there were several times we saw rats coming from underground. The elevator never worked which caused us to have to use the metal stairs which were always iced over in the winter because of leaking pipes and drainage issues. Maintenance never seemed to care and whenever we would put in a service request it would take them days even weeks to get to the issue. Pest control was a joke and all the people who worked in the leasing office were rude INCLUDING the property manager. Right before we left they did get a new property manager and she seemed nice but she definitely has her work cut out for her. This complex is a complete joke and since we have moved out it seems like they have not fixed the issues i stated above. I would NOT recommend this apartment to my worst enemy! DON’T MOVE HERE!!!!!
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Property Manager Responded
September 4, 2022
Thank you for your candor. It's extremely disheartening to hear that you are having trouble with pests. Our team always strives to provide residents with a clean and comfortable community to reside in, and we would appreciate the opportunity to discuss this with you in better detail. That way, we can coordinate the right accommodations as soon as possible. At your earliest convenience, please email us at Mosaic@AssetLiving.com or give us a call at (833) 826-7865. We look forward to hearing from you, and, again, our team is sincerely sorry for the huge inconvenience this has caused you and your loved ones.
Max of 2. Maximum 2 pets per apartment home.