I lived at Northland Passage for a year, and it was extremely disappointing. I will break down what you need to know about Northland Passage.
Office Staff
When I moved in, they were nice and helpful. But once I moved in, they would respond about 50% of the time to my requests. The communication between office workers is very poor. For example, I scheduled my exit walkthrough and confirmed the appointment multiple times. When I arrived at the scheduled time, they no-showed me. I had to call the
...front office, and then they sent someone to the apartment.
Maintenance
The maintenance was by far the best part of our experience. However, the maintenance team knows how bad the office staff really is. During my exit walkthrough, the maintenance employee leading the my walkthrough asked why I was moving, and I told him we needed to get out for multiple reasons. One of the reasons I mentioned was the fact that the office staff was difficult to deal with. He commented, “They’re still difficult to deal with.” If the maintenance crew comments how bad the office staff is, you know that something must be wrong.
Apartment
The walls are extremely thin. We had to wash every single piece of clothing in order to get rid of the cigarette smell that came through the walls. We also had dog noise problems above us and beside us. We requested help from the front office staff about the dog noise problems (I even sent them a recording of the dog), and we got no response.
Here is the worst part: Northland Passage has a bad brown recluse spider infestation. Beginning in early 2018, I asked for an extra bug spray. I heard nothing. I kept requesting help from Northland Passage. Still, nothing happened. Finally, I had to schedule an in-person meeting, and I finally received help. It was a very stressful time to be living in a brown recluse infested apartment. We heard comments from other neighbors about the brown recluse problem at Northland Passage — we weren’t the only ones.
We’re so glad to be out of Northland Passage; it’s a stressful place with cigarette butts littered everywhere and an office staff that is incapable of handling simple requests. Stay away from Northland Passage!
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