Oakton Park Apartments and their parent company, Dreyfuss Management, have a serious communication problem that should be taken into consideration before you apply to live here.
I started emailing Oakton Park on April 25th about issues with cigarette smoke from new downstairs neighbors. I emailed again on April 29th, May 9th, May 10th, May 11th, May 16th, and May 24th before finally receiving a response on May 25th about the issue claiming internet outage issues after almost a full month of
...sending emails. I emailed again on May 25th and June 24th after an aggressive incident from neighbors, and received a response on June 25th. I’ve then emailed August 1st, August 2nd, August 20th, and September 6th about the continuing issue. We began also having issues with marijuana odors in our apartment and continued to email their staff on October 31st, November 2nd twice, November 7th, November 10th , November 12th. I received a response on November 12th after stating I was not satisfied with their communication. After still having issues I emailed again November 17th and November 24th and received no response to those communications.
Notices about changes aren't timely - we received a notice telling us the AC was turning off and the heat was turning on. It is dated October 19th but this notice wasn’t posted until October 22nd which is after the change had already gone into effect. This is after air conditioning had been turned off several days before with no notice to tenants. However, turning off the air conditioning doesn’t turn off the overall system, so I came home after work to an incredibly warm apartment due to it still being turned on and blowing air warmer than outside into the apartment.
Staff communication isn’t the only issue here. Many residents of this complex don’t care about community living or their surroundings. Near the end of our lease the exit sign in our stairwell was badly damaged. That sat on that stairwell for days before someone even picked up the mess and was unrepaired for a long time. It’s not uncommon to find cigarette butts on the ground, broken railings, and trash on the ground. We have neighbors around our building who let their dog out unsupervised and unleashed constantly to relieve itself, who throw whole pieces of bread all around for wildlife, and who play music loud enough regularly to be heard buildings away. It’s not all residents, there are plenty of pleasant folks but it’s enough to affect living here.
All pets require additional security deposit of $300 and $150 of that deposit is non-refundable. (Monthly Fee is determined by weight of pet).