Broken Refrigerator? OH WELL, PAY FOR YOUR OWN GROCERIES...AGAIN
January 7, 2026 - Review from Apartments.com
I moved into a brand-new unit and immediately experienced repeated power failures to the refrigerator, resulting in my groceries being ruined twice within my first week of occupancy. The outages lasted a combined 36+ hours, making the food unsafe to consume.
A work order was submitted on 12/26, yet maintenance did not physically inspect the unit for several days. The issue was only temporarily addressed after I contacted the emergency maintenance line and was walked through troubleshooting steps ...
over the phone. Ultimately, the refrigerator had to be replaced—confirming this was not a minor inconvenience.
Despite providing itemized receipts totaling $249.38, management refused to fully reimburse the loss and instead offered a partial token amount. The justification given was that this was “out of their control” and that “new builds may have minor inconveniences,” citing a Construction Addendum.
This explanation is unacceptable. The construction addendum addresses ongoing construction impacts—not habitability failures inside a unit that was already delivered for occupancy. Once a resident is permitted to move in, the unit should be livable, essential appliances should function properly, and food safety should not be compromised.
To make matters worse, after learning that the community manager’s supervisor played a role in the reimbursement decision, I formally requested a meeting with both the community manager and her supervisor to discuss the issue. That request was ignored, leaving no meaningful opportunity for resolution.
While issues can happen, the refusal to take responsibility for documented losses—and the unwillingness to engage when concerns are escalated—is deeply disappointing. This experience reflects a lack of accountability and a dismissive approach to resident concerns.
Prospective renters should be aware of how situations like this are handled before signing a lease.
I hope this feedback encourages more accountability and a more resident-focused approach moving forward.
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