Worse than Horrible
April 20, 2023 - Review from Apartments.com
No dishwashers no laundry here and absolutely no on-site manager nor maintained nobody to call in an emergency no security drug deals conducted daily plumbing backs up constantly mold everywhere
Property Manager Responded
April 1, 2024
Dear Reviewer,
We are deeply concerned to read your recent review as it does not reflect the standards and amenities we offer at our apartment complex. Allow us to address the points you've mentioned:
Dishwashers and Laundry Facilities: Our apartments are equipped with modern amenities, including dishwashers and laundry facilities. We take pride in providing convenience and comfort to our residents, and these amenities are available for their use.
On-site Manager and Maintenance: We have a dedicated on-site management team and maintenance staff available to address any concerns or emergencies promptly. Our residents have access to contact information for emergency situations, and we respond swiftly to ensure their safety and well-being.
Security: The safety and security of our residents are paramount. We have security measures in place, and our management team works closely with local authorities to maintain a safe living environment.
Plumbing and Mold Issues: We take maintenance ...
issues such as plumbing backups and mold seriously. Our maintenance team conducts regular inspections and addresses any issues promptly to maintain a comfortable and healthy living environment for all residents.
We encourage you to reach out to our management team directly to discuss your specific concerns and experiences. Your feedback is important to us, and we are committed to addressing any issues to improve the overall living experience for our residents.
Thank you for bringing these concerns to our attention, and we look forward to resolving them promptly.
Sincerely,
Your Serena Woods Apartments Team
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