Regency Court - Okay apartment, very poor service
September 25, 2015 - Review from Apartments.com
I rented one of the nicer apartments. Decent hardwood floors and a nice kitchen. The pro's more or less stop there. The apartment was dirty when I moved in. Walls are in somewhat poor shape. Paint is shabby, definitely seen some wear. The public areas are a disaster, paint is wrecked, dirty, etc. The laundry facilities are very bad. There is one washer and one dryer for the building in the basement, they do a poor job cleaning clothes, and only accept a charge card that you can refill two blocks ...
down the street.
Now onto the real disaster. Every step of their service says they don't care at all about the tenant. To pay them online (the only convenient option), they charge a fee (a personal pet peeve). The agent was late to our showing. Then when I got relocated for work a few months later, I emailed trying to find out how to pay the lease break fee. The next day I get a call from a noticeably angry agent who proceeded to tell me that I would pay the full extent of lease, they would not try to find someone to fill the unit, and if I didn't make sure the heat was on in the winter and the pipes froze, I would be liable for that too (I was moving to Oregon). After that she hung up on me.
In short: Sub par apartments, god awful service. 1/5 would not rent again.
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