No accountability from management
August 21, 2021 - Review from Apartments.com
I’ve been living here for a little over 2 years. At first, it was great. However, I noticed that every season change, the HVAC system in the apartment would give out. Either the AC stops working in the summer, or the heat doesn’t work in the winter. I call the leasing office and it gets fixed. Last winter though, it took over a month for the heating system to get fixed by maintenance. I had to notify corporate to expedite the matter. This summer, without fail, the AC gave out. The engineer who ...
came to fix it stated the maintenance personnel who fixed the unit in the winter messed it up. This caused my electric bill to soar to over $500. I notify the leasing office, and submit previous bills at their request to show that I never consume that much electricity. They say they’ll get back to me…..and they don’t. I call and call, and it’s one thing after the other. Either the manager is at a meeting or busy doing this and that, or the calls go unanswered. After 3 weeks of calling with no resolution in sight, I’m told the manager is on vacation. How convenient. The last thing they want to do is reimburse me.
With all that said, if you’re looking to live at Reid’s Prospect, here is a little heads up on how things could possibly go for you. If maintenance messes up something in your apartment, you will not be reimbursed. As a matter of fact, you’ll be ignored. Don’t say you didn’t know, because I just gave you a heads up!
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| Restrictions: None.