The apartment complex itself is nice and comfortable. However, every since the Pandemic has started the office staff has been very distant with communicating with the residents. I understand whole heartedly the importance of practicing social distancing and keeping the residents and staff safe. But the staff here at Reserve South has taking this opportunity a bit far. I watch from my apartment window new and old residents having to wait outside the renters office as if they are not a valued
...renter to sign papers or just ask general questions. The staff acts as if everyone who steps at the door is some sort of contagious resident. I have toured other properties recently and they too are practicing social distancing like self guided tours etc. but all guest and residents are still welcome inside the office and greeted with respect. Recently I came into the office to inquire about an upgrade, the door was open so I proceeded to come in. The property manager looked shocked and informed me that no one is still allowed into the office. Prior to coming into the office I called multiple times and left a voicemail and no one had reached out to me. So I thought coming into the office as a valued resident who has always paid my rent on time was not a problem. Instead I was talked to as though I was some sort of contagious resident. Everyone is out here risking their lives at work to keep the country going so why do they feel as though they can sit in the office and not greet or welcome residents by keeping the office door locked. As I mentioned before I called multiple times prior to coming in. I just feel as though if it is so unsafe to work, work from home. It’s rude and it’s not inviting at all. I don’t feel appreciated or respected as a resident. During this whole pandemic the staff has become difficult to communicate with. I see so many future residents signing their leases outside in the rain/cold as the office staff stands in front of them inside the building while they sign papers. It is very disturbing, if we are so contagious why still take out money.
Max of 255. Caged small animal.