The apartment is nice and new, so it's hard to complain about the quality of the apartment unit, building, and other facilities. It is expensive though, so you get what you pay for. In my opinion it may be a little overpriced relative to other nice complexes. The location is pretty great though with easy access to the Katy trail, downtown St. Charles, and two major highways.
Unfortunately the people working here really take away from the positives I mentioned above. Maintenance is almost
...impossibly slow. I'm shocked to hear that the other reviewer didn't experience issues. Anything more than a minor light bulb change can take months to fix. And if it is something more serious, the staff takes no responsiblity to communicate to the tenant when inquiring about the issue. They make promises in person that don't happen and ignore emails and calls when you follow up politely to remind or ask what the status of the fix is. In my case a water leak seriously lowered the entire apartments daily livability and it took over two months to fix. And I'm not sure it would have ever been completed had I not been persistent after my emails and calls were ignored weeks into nonexistent fix - and again after an attempted fix was abandoned and left my apartment dirty and sitting for weeks.
I have lived in 3 apartments in the last 3 years (because I enjoy moving) and the staff communication and maintenance at this property which costed more than the others is horrible in comparison. My only hope with this review is that others don't have to experience the disrespect that I have and that they choose another place to live.
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