Serenade Apartments

fulfill it. We got no racks to hang our clothes in the closets, no second key fob, and no second set of keys. There's a room where delivery drivers are supposed to leave packages, but the problem is none of them can get into the room. Instead they leave it out in the open and we've had multiple packages stolen. Although there's a security camera, when we try to reach out to the apartment managers... you guessed it! We were ignored. Multiple things in the apartment are falling apart and I can hear everything my neighbors say. Also you'll hear the firetrucks all day and night. I could not recommend more strongly against living here or at any UIP property.

on it, and it's embarrassing. There's a call box for buzzing in guests but it hasn't worked since I moved in spring of 2023, and they can't seem to resolve it. Every time I've asked (every month or two) they said someone is coming "next week". I think someone from UIP has actually started trying to figure this out about a month ago, but it's frustrating that it's taken this long and strange to me this isn't a quick fix. I remain skeptical it will actually be fixed any time soon/at all. Regarding the unit, I do honestly like the space and have gotten used to living on the top floor of a walk-up. That said, when I moved in my dishwasher, microwave and ice maker didn't work. They fixed the dishwasher and microwave quickly but I'm still waiting on that ice maker. Given all this, it was a bit of a shock when the rent increased this year given that I didn't feel like I was getting the value of the apartment I agreed to move into in the first place. All of my complaints feel like pretty basic things you shouldn't have to ask for in a property, being clean and having things that work, so it's a bit frustrating.