Current resident of over 16 months. Office staff either ignores you or lies to your face. Beyond the usual nickle-and-dime, they continuously slip fraudulent charges into your rent and hope no-one notices. And with the rest of the mounting charges, it's easy to lose track:
$120 per car for uncovered parking, with NO assurance on parking availability. The office refuses to tow illegally parked cars, so if you aren't home by 8pm the guy triple-parking his boat gets your spaces. There are routinely
...10+ cars parked in the side street the property doesn't own, which may be towed at a moment's notice.
$125 a month per car for a garage to actually be able to park on premises, though you'll find yourself continually coming home to an open garage door for some reason.
While Bicycle parking is free, there are exactly FOUR spaces you are allowed to lock your bike, which is laughable. Lock it anywhere else (including your OWN balcony) and it's an endless stream of threats and fines, and they refuse to install any additional bike racks. Hoping that residents only have 8 bikes between all of them is ludicrous.
$35 a month for 'valet' trash you get to sit in the hallway with everyone else, stinking up the entire single hallway building. The valet service comes late if at all, may leave your trash sitting for any number of minor reasons, and throws your clearly-marked recycling into the garbage.
Buildings are unlocked, 24/7 open-access to the public. the only thing your key fob opens is the pool area and the shared mail room.
$10 to receive mail in a locker, but the mail service still dumps it on the floor 50% of the time, requiring that you continually sift through an entire mail-rooms worth of stuff and causing you to lose packages from theft. Even the Amazon drivers I've spoken with trying to navigate the mess say it's a nightmare.
For over a year the Rent bill arrived a week AFTER rent was due, and had numerous errors that we had to spend our own time fixing and going over with the leasing office. But if you underpay by even $7 for a fraudulent insurance charge they tacked on (even though you HAVE renter's insurance), you get a $75 non-refundable late fee. There is simply no good faith from the office on any issues, and due to this they have a constant stream of negative tenants all too happy to discuss their issues at the drop of a hat.
Max of 2. Charges are per unit.