Fine Place to Live...however.
December 5, 2020 - Review from Apartments.com
Giving this place a 3 star rating because of what happened to me only 5 days after moving in. I'll start with the positives. The office staff is kind, professional and for the MOST part helpful. My apartment is clean, comfortable and I feel fairly safe here. It is quiet and the grounds are kept clean. It's nice to see all of the Christmas lights. The only issue I've had so far has been with the parking. When you are a brand new resident and have out of state plates they give you a paper parking ...
permit. The permit is to be displayed on your dash when parking in the complex. I had been religiously placing the permit on my dash so as not to be towed. On my 5th day living here I walked out of my apartment to get into my car to go to work, only to find my car missing. At first I thought my car has been stolen, but then realized that there was a possibility it could have been towed. I was certain I had place my permit on the dash, though as I had been told to do. Called the tow place and they confirmed that my car was indeed impounded at their Vancouver location. They wouldn't have anyone there to assist me until noon. I called out of work, and messaged the Springbrook office. Their response was kind of sympathetic but also pretty neutral. They told me they were waiting for pictures to confirm that I had indeed failed to place my permit on my dash. I never heard back from them after that about this parking fiasco. I then spent the rest of my day getting my car back. When I got to the impound lot and was walking towards my car I saw that my permit had slipped off the dash into my left hand side dash window. It was facing out, visible, but not technically on the dash board. The pass is YELLOW and hard to miss. Ended up paying $303 to get my car back and was also hit with a $50 parking ticket from the security/parking person who called to have my car towed. The whole thing was a nightmare and I feel a bit violated and deeply upset. I wasn't issued any form of warning they just towed my car and I was technically legally parked. It's bad enough we're dealing with a Pandemic and people are struggling already. Is it really okay to treat your residents this way? I understand rules are rules, but dear God. I'd only been here for 5 days at that point and had just moved out of a previously abusive living situation. The world had beaten me down enough at that point already. Hopefully, this review prevents this from happening to anyone else in the future.
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