Great Complex
October 20, 2021 - Review from Apartments.com
I recently moved in and I wanted to write this review to acknowledge some of the concerns I personally had before moving in. A lot of my concerns were based on negative reviews I saw so I address some of those specifically. I have a 1-bedroom apartment on the second floor.
Maintenance: Maintenance is amazing and very responsive. It’s really easy to submit a service request and Jose and Glen are super nice and have been very helpful.
Noise from neighbors: It’s a wood frame apartment so there is ...
noise from unit-to-unit, but it’s really faint. When I was considering moving in this was my #1 concern, but I haven’t had any issues with this. I can hear my neighbor’s TV very faintly if my apartment is completely silent (even turning on the ceiling fan obscures the noise). I think in general the residents here are super nice so it’s not like anyone is blaring music that you hear non-stop. You can hear the neighbor’s cabinets shutting occasionally, but it’s not a big deal. I think other reviews are being a bit dramatic for whatever reason.
Dogs: This is a pet-friendly community so there are dogs but they’re not barking or misbehaved. Every dog I’ve come across has been very nice and I haven’t heard any barking. The dog park is nice and allows your dog to run around a bit. There’s also a lot of places to take your dog out. People are very good about picking up after their dogs. Another nice touch is that the complex is well lit so when going out at night to let your dog out it’s not pitch black.
Staff: The staff is nice and generally responsive. I think calling or going in is a bit more effective than email sometimes but the app for the community allows you to submit service requests which is great.
Bugs: I haven’t noticed any bugs like other reviews mention. May be because I moved in towards the end of summer.
Parking: This is another item I was concerned about before moving in, but this hasn’t really been an issue. Most days I get a spot within 100ft of my front door. I think I’ve had to park 300ft away when coming back on late on a Saturday night.
Surroundings/Residents: The location is great (I88 2 min away, Geneva 9 min away, Woodman’s, good food, etc.) and the residents have been friendly in every interaction I’ve had.
Gate: The gate is nice for the extra security and I’ve only seen it out of commission one time. It works well and guest can use the keypad to call your phone to let them in.
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Property Manager Responded
October 22, 2021
Thank you so much for taking the time to leave us a thorough review! Each member of our team works very hard each day to provide exceptional service to our residents and anyone who walks through our door. Thank you again for making Springs at Orchard Rd your new home, please let us know if you need anything!
-Your Team at Springs at Orchard Road
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