ACTIVE RAT INFESTATION FOR OVER A YEAR. DO NOT RENT HERE.
March 10, 2026 - Review from Apartments.com
We have been living in a rat-infested apartment at 5789 Winston Court, Alexandria, VA for over a year. Not a mouse. Not a occasional pest sighting. Rats. Multiple. Active. In several rooms of our apartment. And management’s response has been nothing short of negligent.
We did everything right. We followed every single recommendation from property manager Grindy to the letter — kept all food elevated off the ground, maintained an immaculate apartment, eliminated every possible attractant. We held ...
up our end of the deal completely. The rats didn’t care. Things got worse.
The pest control company they contracted hasn’t even set foot in our unit in over three months. Three months. And yet somehow management considers this an acceptable, ongoing solution. On the day I write this review, we spotted three live rats inside our small apartment in a single day. This is not a pest problem. This is a public health crisis inside a residential building that management is actively ignoring.
When we brought this to Grindy, her response was to tell us we could “keep submitting maintenance requests.” That’s it. No new pest control company. No inspection. No accountability. No urgency. Just — submit another request into the void. We have submitted request after request. Nothing changes. The rats remain. The rent stays the same.
Let that sink in: we are paying full market rent to live with rats.
This unit is not habitable. Under Virginia law, landlords are required to maintain premises free of infestation. This property is in clear violation of that obligation and of Alexandria’s housing code. We have filed complaints with the City of Alexandria Code Enforcement and are pursuing all legal remedies available to us.
If you are considering renting here, ask yourself: would you pay $[X]/month to share your bedroom, kitchen, and living room with rats? Because that is what life at 5789 Winston Court looks like. There are droppings. There is gnawing. There is the sound of them moving at night. There is the fear of what they’re carrying — leptospirosis, hantavirus, salmonella — diseases that rats are known vectors of, inside an apartment where a family lives.
We have photographs. We have a paper trail of every complaint. We have certified mail. We are not going away.
To future renters: run. To management: we are done being ignored.
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Property Manager Responded
March 23, 2026
Hi there,
We are deeply concerned to read about your experience at 5789 Winston Court and sincerely regret the distress this situation has caused you and your family. It is unacceptable that you have been dealing with such a persistent pest issue for over a year, and we understand your frustration and anger.
We acknowledge your detailed account of the ongoing presence of rats in your apartment, despite your diligent efforts to maintain a clean and compliant living environment. We also recognize your disappointment with the responsiveness and the approach taken by our team to address this matter. The fact that the pest control company has not visited your unit in over three months is certainly not reflective of the service we strive to provide, and we are looking into why this has occurred.
We understand that you have followed all recommendations from Grindy and have submitted multiple maintenance requests with little to no change. Hearing that you continue to see live rats daily, and ...
that this is impacting your sense of well-being and the habitability of your home, is truly disheartening. We want to assure you that this is not the standard we aim for at Stoneridge at Mark Center Apartment Homes.
We are taking your concerns very seriously and are committed to thoroughly investigating this issue immediately. We would appreciate the opportunity to discuss this further with you directly and explore all possible resolutions. Please contact us at stoneridgemgr@morganproperties.com at your earliest convenience.
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