IF THIS IS STILL OWNED BY BROOKFIELD, AVOID AVOID AVOID
October 4, 2024 - Review from Apartments.com
10/3/24: I am moving out of building 8 in a month, and today a woman from the office helped herself into my apartment at 10a, said that she was looking at my place to make it ready for someone to move in, and I should have already left. I had to storm to the office hours later to get any addressing this issue.
9/9/24:
A small list of what I've put up with since Brookfield took over around May 2024:
-no hot water for the majority of two months.
-water leaking from the upstairs unit's boiler into ...
my carpet, causing water stains on the wall that they just painted over (in an incredibly obvious way, the paint doesn't match after weeks of letting it settle in)
-me having to beg maintenance to come out, and then they claim that they are just fixing what the old managers wouldn't do (except old maintenance team would solve any issue I put in the portal within 24 hours every time).
-maintenance constantly changing the same part over and over when it doesn't fix the problem (i.e. changing the photo cell to fix the lights that aren't coming on for the building at night).
-was told the regional engineer would come out on a specific day to figure out why my apartment keeps tripping the breaker switch for my boiler, only to have him cancel morning of his flight from Dallas. A month later, he still hasn't deigned to come down to Austin.
-emailed the leasing office on a Friday about how the lease I signed guaranteed access to the package room 24/7, and the leasing agent told me that they can change whatever they want within the lease anytime they want because a new company took over (this is absolutely not true, know your rights as a tenant).
-constantly flickering outdoor building lights, shining through the basically see-through blinds.
-package room is locked outside of office hours, even though the lease says it will be open 24/7
STAY AWAY FROM THIS COMPLEX UNTIL BROOKFIELD LEAVES
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Property Manager Responded
November 15, 2024
Hello,
Thank you for bringing this concern to our attention. The experience you described is not up to our customer service standard. A manager will be in touch with you shortly to assist you. We look forward to turning this situation around and proving to you that we strive for “Exceptional Service… Only Better.” Thank you again and we look forward to serving you.
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