Package locker rollout fumble
August 25, 2026 - Review from Apartments.com
I've lived here three years and have generally had a good experience. Minor issues here and there, but nothing worth complaining about. That changed about a month ago.
The property installed new package lockers, which are genuinely nice. The problem is they switched over to the new system before finishing the prep work. The lock and cameras still aren't installed, so as a stopgap, package pickup is now restricted to office hours only. Need a package after work? Not possible. Sunday? Not ...
possible. Work a standard 9 to 5 with a commute? You get a few hours on Saturday.
I'm at work all day, so this has been a real inconvenience, and I've had to wait several days to get packages more than once. For anyone getting refrigerated items or medication delivered, this goes beyond annoying and becomes an actual problem.
It's also not applied reliably. This past Saturday I walked up to the office at 4:59pm, one minute before closing, and it was already locked up. I know that sounds pedantic, but if you're going to function as a package room, you need to be open for every minute of the hours you advertise.
The staff are nice, and will update when asked, but communication has been poor. There's been no update on when the locker room will actually be finished, and the new hours weren't announced separately. They were buried in an email, so I didn't find out until I showed up on a Saturday afternoon and ended up waiting until Tuesday.
The lockers themselves are a good idea. The rollout has been handled badly. Installing the lock and cameras before switching over would have avoided all of this. It's been a month now, and it needs to be resolved.
Read More
Max of 2. Pet Friendly.