Terrible Communication from Management
February 21, 2025 - Review from Apartments.com
Lived here for 10 years, starting back in July 2015. I would not recommend living here on account of the current management team. Their communication is utterly atrocious, with email correspondences taking days for a reply at best or just going completely unanswered. And after reading other recent reviews, this seems to be a recurring trend. Management takes no responsibility for the lack of response and may even blame you for not following up sooner. Even escalating things up to the property ...
manager was more of the same. Too bad if it's an important matter that ends up costing you as a resident thousands of dollars when it all could have been avoided if management had just checked their email.
Location-wise, it's still great being next to HEB. That's the only unique advantage offered, though. There are restaurants, bus lines, and highway access that are close by, but so are other apartment complexes you can consider. The amenities are okay (outdoor pool, billiards tables, gym) but they haven't changed much over 10 full years (a couple of outdoor grills were installed, but they also took away a few perks in the gym).
Expect to lose power a couple times a year (typical for Houston, though), and to have water shut off in the building for a day every few months on little to no notice. The front gate malfunctions seemingly every other week as well. All in all, I would've rated them higher based on my average experience throughout the past decade, but this feeling like they screwed us over now that we're trying to move out has permanently soured my opinion of this community. I know that this is clearly specific to my personal experience, but it's so bad that I'm seriously considering legal counsel over their communication negligence and felt like I had to speak up publicly.
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