Honest First Impressions - Will UPDATE Review Accordingly
December 15, 2020 - Review from Apartments.com
My recent move in was completely unsupported and disorganized. It took the front desk and handyman over 30 minutes to locate my keys. The service elevator broke down after one trip upstairs to my apartment, and I nearly got stuck in the elevator. Much to my relief, I was able to exit and the fire department was on the scene.
Of note, the building has four elevators - two are out of service. Therefore, there are only two elevators in use. I read prior reviews, and this was something I was willing ...
to live with, but I am sorely disappointed in the lack of organization and preparation for tenants moving in. Of concern, due to the Biltmore’s only having two functioning elevators, there are no such COVID safety measures being taken or enforced.
My communications with management and leasing leave quite a bit to be desired. Leasing was a little pushy, but was actually quite responsive during the initial process. The leasing manager, Oren, was professional in his email communication, but there was a member of his staff that demonstrated poor email etiquette.
My LARGEST GRIEVANCE is that prior to my lease signing, I was assured that my apartment would be professionally cleaned and turned over, as is expected. I notified leasing and management of a malfunctioning bathroom light (email was forwarded to property manager, Seth). However, I never received a response AND it was not fixed within the two week lease signing and move in date.
Instead, I moved in to a COMPLETELY FILTHY apartment that had not been touched since my visit. You could actually see footprints in the dust. I have pictures, and was honestly shocked and embarrassed that my family helped me move in to this ‘luxury’ apartment. An entire pack of swiffer wipes were not enough to clean. If I had been told that management was going to forego cleaning prior to a tenant move-in, I would have personally hired cleaners. Of note, my ‘new’ stove has a burner that will not ignite and I exposed myself to a significant amount of gas.
I was also promised a period of free amenities and an Amex gift card to offset moving costs. I was told I would receive communication once the gift card was sent out, but have not heard anything yet.
I will update this review with the property management's response to my work requests and when I receive a gift card and amenities access from Liliana/leasing admin.
I hope that these issues are rapidly resolved with tangible apologies, and that I will have a comfortable lease.
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