5 stars
June 4, 2026 - Review from Apartments.com
I live here now and it is great the middle school is great for the kids and the gym is wonderful the pool just opened so horray and it is safe i love it you should rent here to
73 Photos6 Floorplans2 3D Tours1 Videos
- 1–3 Bedrooms
- $1,415-$3,145 Total Monthly Price1 Month Lease Term
Total Monthly Price
Base Rent$1,415 - $3,145Total Monthly Price$1,415 - $3,145 - 704–1,300 Square Feet
Rent Specials
1.5 MONTHS RENT FREE on select apartment homes! Must apply by September 30th! *Specials apply to new residents only. Conditions apply
About The Crossings at Short Pump
You'll love the convenience and luxury of living at The Crossings, an island of beauty and tranquility at the crossroads of Innsbrook and Short Pump! Our apartments' perfect location is just two minutes from the entrance to Innsbrook Office Park, minutes from West Creek Office Park, convenient to major employers and to the many shopping and dining opportunities in and around Short Pump Towne Center. Our floor plans feature gourmet kitchens with stainless steel appliances, vaulted ceilings, corner fireplaces, private patios or balconies, washers and dryers, and huge walk in closets. The resort-style pool is surrounded by beautifully landscaped grounds, with picnic pavilions, sand volleyball, business center, playground, and fitness center. Garages with remote openers are also available.
The Crossings at Short Pump is located in the 23233 Zip code of Richmond, VA. This community is professionally managed by General Services Corporation
Unique Features and Amenities
- 6-Panel Door
- Balcony
- Ceiling Fan(s)
- Courtyard View*
- Dishwasher
- Easy Access To I-64, I-295 And I-288
- Exterior Storage
- Faux Wood Blinds
- Fireplace*
- Granite Countertops
- Microwave
- Nest Thermostats*
- Patio
- Picnic Pavilions
- Pool View*
- Premium Wood Style Flooring
- Roommate Style*
- Smoke Free Community
- Smoke-Free Community
- Stainless Steel Appliances
- Vaulted Ceiling
- Walk-in Closet(s)
- Washer/Dryer Included
- Wooded View*
Property Contact Info
- Listed by:
- Agency:
- Vendor Logo:
- Website:
- View Property Website
- Call Us:
- (804) 578-5852
- Disclaimer:
Office Hours
| Monday | 9:00 am–6:00 pm |
| Tuesday | 9:00 am–6:00 pm |
| Wednesday | 9:00 am–6:00 pm |
| Thursday | 9:00 am–6:00 pm |
| Friday | 9:00 am–6:00 pm |
| Saturday | 10:00 am–5:00 pm |
| Sunday | Closed |
Floorplan Pricing and Availability
The Crossings at Short Pump offers 1 to 3 Bedroom apartments starting from $1,415 and having 704–1,300 sq ft. Here is the current pricing and availability:
Cost CalculatorEstimate your monthly and one-time fees
New! Interactive Property Map
ApartmentHomeLiving.com's new Interactive Property Map allows you to see where every available unit is located at this community.Try It Now >1 Bedroom
Tuckahoe
From $1,445
1 Bed, 1 Bath, 704 sq ftTotal Monthly PriceAvailable NowTotal Monthly Price
Base Rent$1,415 - $2,210Total Monthly Price$1,415 - $2,210Model Gallery
Floorplans
Photos
3D Tours
Availability Details
Prices shown for this property are the Total Monthly Price including Fees.Price Availability Date Unit Sq Ft View Details $1,445 Available Now 1024 704 $1,455 Available Now 1816 704 $1,445 September 22, 2026 1425 704 Model Amenities and Features
Features
- Air Conditioning
- Cable Ready
- Heating
- High Speed Internet Access
- Tub/Shower
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Kitchen
- Range
Living Space
- Carpet
- Dining Room
- Walk-In Closets
- Window Coverings
Model Lease Information
Model Price Range
- $1,415 - $2,210Total Monthly PriceBase Rent: $1,415 - $2,210Required Monthly Fees: None
Current Available Pricing
- $1,445 - $2,210 Total Monthly Price
Unit 1024 Amenities and Features
Features
- Air Conditioning
- Cable Ready
- Heating
- High Speed Internet Access
- Tub/Shower
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Kitchen
- Range
Living Space
- Carpet
- Dining Room
- Walk-In Closets
- Window Coverings
Unit 1024 Lease Information
Unit Price
- From $1,445Total Monthly PriceBase Rent: $1,445 - $2,200Required Monthly Fees: None
View Details and Rent EstimateModel Lease Information
Model Price Range
- $1,415 - $2,210Total Monthly Price
Unit 1816 Amenities and Features
Features
- Air Conditioning
- Cable Ready
- Heating
- High Speed Internet Access
- Tub/Shower
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Kitchen
- Range
Living Space
- Carpet
- Dining Room
- Walk-In Closets
- Window Coverings
Unit 1816 Lease Information
Unit Price
- From $1,455Total Monthly PriceBase Rent: $1,455 - $2,210Required Monthly Fees: None
View Details and Rent EstimateModel Lease Information
Model Price Range
- $1,415 - $2,210Total Monthly Price
Unit 1425 Amenities and Features
Features
- Air Conditioning
- Cable Ready
- Heating
- High Speed Internet Access
- Tub/Shower
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Kitchen
- Range
Living Space
- Carpet
- Dining Room
- Walk-In Closets
- Window Coverings
Unit 1425 Lease Information
Unit Price
- From $1,445Total Monthly PriceBase Rent: $1,445 - $2,200Required Monthly Fees: None
View Details and Rent EstimateModel Lease Information
Model Price Range
- $1,415 - $2,210Total Monthly Price
Apartment Model: TuckahoeFrom $1,4151 Bedroom, 1 Bath, 704 sq ftAvailable NowFloorplansPhotos3D Tours![]()
Tuckahoe - Image 1 ![]()
Tuckahoe - Image 2 ![]()
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Tuckahoe - Image 9 ![]()
Tuckahoe - Image 10 Floor plans are artist's rendering. All dimensions are approximate. Actual product and specifications may vary in dimension or detail. Not all features are available in every rental home. Please see a representative for details.
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Tuckahoe - Floorplan 1 Floor plans are artist's rendering. All dimensions are approximate. Actual product and specifications may vary in dimension or detail. Not all features are available in every rental home. Please see a representative for details.
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Tuckahoe - Floorplan 2 Tuckahoe - 3D Tour Tuckahoe - 3D Tour Tuckahoe - 3D Tour Apartment Unit: 1024Apartment Model: TuckahoeFrom $1,4451 Bedroom, 1 Bath, 704 sq ftAvailable NowApartment Unit: 1816Apartment Model: TuckahoeFrom $1,4551 Bedroom, 1 Bath, 704 sq ftAvailable NowApartment Unit: 1425Apartment Model: TuckahoeFrom $1,4451 Bedroom, 1 Bath, 704 sq ftAvailable September 22, 20262 Bedrooms
Short Pump
From $1,815
2 Beds, 2 Baths, 1060 sq ftTotal Monthly PriceAvailable NowTotal Monthly Price
Base Rent$1,725 - $2,425Total Monthly Price$1,725 - $2,425Model Gallery
Floorplans
Photos
Availability Details
Prices shown for this property are the Total Monthly Price including Fees.Price Availability Date Unit Sq Ft View Details $1,825 Available Now 1012 1060 $1,815 Available Now 1022 1060 $1,815 Available Now 1122 1060 Model Amenities and Features
Features
- Air Conditioning
- Cable Ready
- Fireplace
- Heating
- High Speed Internet Access
- Tub/Shower
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Kitchen
- Range
Living Space
- Carpet
- Dining Room
- Walk-In Closets
- Window Coverings
Model Lease Information
Model Price Range
- $1,725 - $2,425Total Monthly PriceBase Rent: $1,725 - $2,425Required Monthly Fees: None
Current Available Pricing
- $1,815 - $2,395 Total Monthly Price
Unit 1012 Amenities and Features
Features
- Air Conditioning
- Cable Ready
- Fireplace
- Heating
- High Speed Internet Access
- Tub/Shower
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Kitchen
- Range
Living Space
- Carpet
- Dining Room
- Walk-In Closets
- Window Coverings
Unit 1012 Lease Information
Unit Price
- From $1,825Total Monthly PriceBase Rent: $1,825 - $2,395Required Monthly Fees: None
View Details and Rent EstimateModel Lease Information
Model Price Range
- $1,725 - $2,425Total Monthly Price
Unit 1022 Amenities and Features
Features
- Air Conditioning
- Cable Ready
- Fireplace
- Heating
- High Speed Internet Access
- Tub/Shower
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Kitchen
- Range
Living Space
- Carpet
- Dining Room
- Walk-In Closets
- Window Coverings
Unit 1022 Lease Information
Unit Price
- From $1,815Total Monthly PriceBase Rent: $1,815 - $2,385Required Monthly Fees: None
View Details and Rent EstimateModel Lease Information
Model Price Range
- $1,725 - $2,425Total Monthly Price
Unit 1122 Amenities and Features
Features
- Air Conditioning
- Cable Ready
- Fireplace
- Heating
- High Speed Internet Access
- Tub/Shower
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Kitchen
- Range
Living Space
- Carpet
- Dining Room
- Walk-In Closets
- Window Coverings
Unit 1122 Lease Information
Unit Price
- From $1,815Total Monthly PriceBase Rent: $1,815 - $2,385Required Monthly Fees: None
View Details and Rent EstimateModel Lease Information
Model Price Range
- $1,725 - $2,425Total Monthly Price
Apartment Model: Short PumpFrom $1,7252 Bedroom, 2 Bath, 1060 sq ftAvailable NowFloorplansPhotos![]()
Short Pump - Image 1 ![]()
Short Pump - Image 2 ![]()
Short Pump - Image 3 ![]()
Short Pump - Image 4 ![]()
Short Pump - Image 5 ![]()
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Short Pump - Image 7 ![]()
Short Pump - Image 8 ![]()
Short Pump - Image 9 ![]()
Short Pump - Image 10 Floor plans are artist's rendering. All dimensions are approximate. Actual product and specifications may vary in dimension or detail. Not all features are available in every rental home. Please see a representative for details.
![]()
Short Pump - Floorplan 1 Floor plans are artist's rendering. All dimensions are approximate. Actual product and specifications may vary in dimension or detail. Not all features are available in every rental home. Please see a representative for details.
![]()
Short Pump - Floorplan 2 Apartment Unit: 1012Apartment Model: Short PumpFrom $1,8252 Bedroom, 2 Bath, 1060 sq ftAvailable NowApartment Unit: 1022Apartment Model: Short PumpFrom $1,8152 Bedroom, 2 Bath, 1060 sq ftAvailable NowApartment Unit: 1122Apartment Model: Short PumpFrom $1,8152 Bedroom, 2 Bath, 1060 sq ftAvailable Now3 Bedrooms
Three Chopt
From $2,160
3 Beds, 2 Baths, 1300 sq ftTotal Monthly PriceAvailable NowTotal Monthly Price
Base Rent$2,160 - $3,145Total Monthly Price$2,160 - $3,145Model Gallery
Floorplans
Availability Details
Prices shown for this property are the Total Monthly Price including Fees.Price Availability Date Unit Sq Ft View Details $2,225 Available Now 1331 1300 $2,160 September 24, 2026 0337 1300 $2,160 October 1, 2026 1337 1300 Model Amenities and Features
Features
- Air Conditioning
- Cable Ready
- Fireplace
- Heating
- High Speed Internet Access
- Tub/Shower
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Kitchen
- Range
Living Space
- Carpet
- Dining Room
- Walk-In Closets
- Window Coverings
Model Lease Information
Model Price Range
- $2,160 - $3,145Total Monthly PriceBase Rent: $2,160 - $3,145Required Monthly Fees: None
Unit 1331 Amenities and Features
Features
- Air Conditioning
- Cable Ready
- Fireplace
- Heating
- High Speed Internet Access
- Tub/Shower
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Kitchen
- Range
Living Space
- Carpet
- Dining Room
- Walk-In Closets
- Window Coverings
Unit 1331 Lease Information
Unit Price
- From $2,225Total Monthly PriceBase Rent: $2,225 - $3,145Required Monthly Fees: None
View Details and Rent EstimateModel Lease Information
Model Price Range
- $2,160 - $3,145Total Monthly Price
Unit 0337 Amenities and Features
Features
- Air Conditioning
- Cable Ready
- Fireplace
- Heating
- High Speed Internet Access
- Tub/Shower
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Kitchen
- Range
Living Space
- Carpet
- Dining Room
- Walk-In Closets
- Window Coverings
Unit 0337 Lease Information
Unit Price
- From $2,160Total Monthly PriceBase Rent: $2,160 - $3,145Required Monthly Fees: None
View Details and Rent EstimateModel Lease Information
Model Price Range
- $2,160 - $3,145Total Monthly Price
Unit 1337 Amenities and Features
Features
- Air Conditioning
- Cable Ready
- Fireplace
- Heating
- High Speed Internet Access
- Tub/Shower
- Washer/Dryer
Kitchen
- Dishwasher
- Disposal
- Kitchen
- Range
Living Space
- Carpet
- Dining Room
- Walk-In Closets
- Window Coverings
Unit 1337 Lease Information
Unit Price
- From $2,160Total Monthly PriceBase Rent: $2,160 - $2,930Required Monthly Fees: None
View Details and Rent EstimateModel Lease Information
Model Price Range
- $2,160 - $3,145Total Monthly Price
Apartment Model: Three ChoptFrom $2,1603 Bedroom, 2 Bath, 1300 sq ftAvailable NowFloor plans are artist's rendering. All dimensions are approximate. Actual product and specifications may vary in dimension or detail. Not all features are available in every rental home. Please see a representative for details.
![]()
Three Chopt - Floorplan 1 Floor plans are artist's rendering. All dimensions are approximate. Actual product and specifications may vary in dimension or detail. Not all features are available in every rental home. Please see a representative for details.
![]()
Three Chopt - Floorplan 2 Apartment Unit: 1331Apartment Model: Three ChoptFrom $2,2253 Bedroom, 2 Bath, 1300 sq ftAvailable NowApartment Unit: 0337Apartment Model: Three ChoptFrom $2,1603 Bedroom, 2 Bath, 1300 sq ftAvailable September 24, 2026Apartment Unit: 1337Apartment Model: Three ChoptFrom $2,1603 Bedroom, 2 Bath, 1300 sq ftAvailable October 1, 2026
Price shown is total price based on community-supplied monthly required fees. Excludes user-selected optional fees and variable or usage-based fees and required charges due at or prior to move-in or at move-out. View Fees and Policies for details. Price, availability, fees, and any applicable rent special are subject to change without notice.
Schedule a Tour
Call us at: (804) 578-5852 to request a tour.
Videos
The Crossings at Short Pump Apartments, Richmond, VA - video 1
Property Video Tour 1
3D Tours
2BR, 2BA - 1050SF
1BR, 1BA - 704SF
Property Information
- 424 Units
- 3 Stories
- Built in 1997
Lease Terms
- Month to month
Fees and Policies
The fees listed below are community-provided and may exclude utilities or add-ons. All payments are made directly to the property and are non-refundable unless otherwise specified. Use the Cost Calculator to determine costs based on your needs.
Required Fees
One-Time Basics
- Due at Application
- Application Fee Per ApplicantiCharged per applicant.$50.00
- Hold DepositiIf your application is accepted, Hold Deposit is applied to first full month’s rent. If your application is rejected or cancelled within the 3-day cancellation period, Hold Deposit is refunded. Charged per unit.$100.00
- Due at Move-In
- Administrative FeeiAdministrative Fee covers the cost of preparing your lease, amenity access keys/fobs, and other preparation for your move-in. Fee varies by floorplan. Charged Per Unit.$175.00
- Utility Set Up FeeiCharged per unit.$35.00
Other Fees and Policies
Pet Fees
- Cat
- One-Time Pet FeeiCharged Per Pet.$300.00
- Monthly Pet FeeiCharged Per Pet.$30.00
- Dog
- One-Time Pet FeeiCharged Per Pet.$300.00
- Monthly Pet FeeiCharged Per Pet.$30.00
100 lbs. Weight Limit
Restrictions:
Breed Restrictions Apply: Akita, American Bulldog, American Staffordshire Terrier, Chow Chow, Doberman Pinscher, Dogo Argentino, German Shepherd, Husky, Malamute, Pit Bull, Presa Canario, Rottweiler, Staffordshire Bull Terrier, Wolf Hybrid
Parking Fees
- Garage
- Parking FeeiCharged per vehicle.$125.00/mo
Comments:
Garages available for monthly fee.
Property Fee Disclaimer: Based on community-supplied data and independent market research. Subject to change without notice. May exclude fees for mandatory or optional services and usage-based utilities.
Features and Amenities
On-Site Services
- Car Wash Area
- Maintenance On Site
- Planned Social Activities
- Property Manager On Site
- Online Services
- 24 Hour Access
Community Features
- Walk Up
- Business Center
- Clubhouse
Outdoor Features
- Grill
- Sundeck
- Courtyard
- Picnic Area
- Patio
Recreation and Fitness
- Fitness Center
- Volleyball Court
- Playground
- Pool
Interior Features
- Balcony
- Storage Space
- Ceiling Fans
- Fireplace
- High Speed Internet Access
- Tub/Shower
- Heating
- Cable Ready
- Washer/Dryer
- Air Conditioning
- Wi Fi
- Smoke Free
Kitchen Amenities
- Stainless Steel Appliances
- Kitchen
- Oven
- Range
- Refrigerator
- Disposal
- Freezer
- Dishwasher
- Microwave
- Granite Countertops
Living Area Features
- Walk In Closets
- Vaulted Ceiling
- Carpet
- Vinyl Flooring
- Dining Room
- Views
- Office
- Window Coverings
- Hardwood Floors
Unique Amenities
- Garage Available
Map
3400 Cox Rd, Richmond, VA 23233
- Shopping
- Colleges
- Grocery
- Medical
- Parks
Map
Getting Around
50 / 100 Fairly walkable
40 / 100 Fairly bikeable
90 / 100 Exceptionally car friendly
Scores provided by 
details
detailsGetting to Know the Area
70 / 100 Restaurants
60 / 100 Cafes
60 / 100 Nightlife
70 / 100 Shopping
60 / 100 Parks
80 / 100 Noise Level
Scores provided by
Frequently Asked Questions about The Crossings at Short Pump
Where is The Crossings at Short Pump located?
The Crossings at Short Pump is located at 3400 Cox Rd, Richmond, VA
What is the current rent range at The Crossings at Short Pump?
1 Bedroom to 3 Bedroom Apartments at The Crossings at Short Pump currently range from $1,415 to $3,145
When is the leasing office open?
- The office Hours for The Crossings at Short Pump are
- Monday 9:00 am–6:00 pm
- Tuesday 9:00 am–6:00 pm
- Wednesday 9:00 am–6:00 pm
- Thursday 9:00 am–6:00 pm
- Friday 9:00 am–6:00 pm
- Saturday 10:00 am–5:00 pm
- Sunday Closed
Are pets allowed?
Call us today to find out our pet policy and if we allow pets
Are there any rent specials?
The current rent special at The Crossings at Short Pump is: 1.5 MONTHS RENT FREE on select apartment homes! Must apply by September 30th! *Specials apply to new residents only. Conditions apply.
Renters Reviews and Ratings
Showing 1-12 of 24 Reviews
Not so "luxury apartments"
August 15, 2024 - Review from Apartments.com
Unfortunate experiences, office staff is useless and will only repeat what they have been reading off of a script. I.e. if you have an emergency and need a guest to stay overnight after the office is closed, and you can't get a pass, and you use the only pass you have with the correct info filled out, they will still tow your car and leave you stranded and provide no help or accountability. No one ever mentioned that that would happen. They also do nothing about the frequent break ins that occur ...
because implementing ANY options like security or cameras is too expensive for these "luxury apartments" to use.
Read More
Exorbitant Move out charges
November 23, 2022 - Review from Apartments.com
I would not recommend this place to anyone. They are essentially making up all the renovation charges when we move it. I paid $2000 as move-out charges. DO NOT RENT HERE. There are other very nice apartments in the area. They charge you for painting the walls (which they had to do anyway). The staff keeps changing in the rental office, the reason is obvious, THE MANAGEMENt is VERY BAD. I had the worst experience living here. The trash dumpsters are always full, and tenants leave their trash ...
outside the Stench spreads around the community (HEALTH HAZARD). And there is a fine if you leave it outside- again, make up revenues everywhere possible. DO NOT MOVE HERE!
Read More
Property Manager Responded
November 29, 2022
we apologize that your experience at The Crossings at Short Pump was less than amazing. We’re known for providing First Class customer service, and we regret that we missed the mark. We're unable to find you in our system, but we would love to hear more from you about your experience, and how we can make it right. Please give us a call at (804) 346-9292 at your earliest convenience. We look forward to speaking with you and exceeding your expectations in the future.
Management bad
November 21, 2022 - Review from Apartments.com
There is a reason why so many apartments are vacant. No one likes to stay or come live here. There are many options in the area, I would not recommend this place to anyone.
Property Manager Responded
November 29, 2022
Hello, we value resident feedback and would welcome the opportunity to address any concerns you may have in greater detail. Please feel free to give our team a call at your earliest convenience. We hope to work together to improve your rating of our community.
Do Not Move Here
January 31, 2021 - Review from Apartments.com
Very thin walls. FAR from a luxury apartment. Playground located in a horrible place. In the middle of 3 building. Kids screaming at the top of their lungs, so if you work at night you can hang up the idea of getting any rest. Neighbors above you sound as if they're coming through the roof every time they take a step. Extremely small for the price you pay. And heating system does more of sucking the moisture out of the apartment than it does heat. Windows are not sealed correctly so it's ...
impossible to maintain temperature in home.
Read More
Move out charges exorbitant
October 19, 2020 - Review from Apartments.com
I stayed there for over a year and they are charging me 1700 dollars and basically getting all their stuff replaced at my cost. I would never ask anyone to go to that Appartment again. They will send collection agents to hound you. Avoid this place.
Property Manager Responded
February 13, 2021
Hello Ali, we value resident feedback and would welcome the opportunity to address any concerns you may have in greater detail. Please feel free to give our team a call at your earliest convenience. We hope to work together to improve your rating of our community.
Very bad experience, rude manager
July 23, 2020 - Review from Apartments.com
I had very bad experience with the new management and they are not supportive at all. They just want to take advantage of your situation. Don’t waste your money and precious time here, you can find many other good options out there.
Property Manager Responded
August 17, 2020
Naina, we would like to apologize for your experience at The Crossings at Short Pump. We’re known for providing first-class customer service, and we regret that we missed the mark. Please give us a call at your earliest convenience. We value your feedback and welcome the opportunity to address any concerns you may have.
No Recycling present in the community
July 22, 2020 - Review from Apartments.com
The community is good and decent , but management of trash is very poor , there is no place to dump recyclables everything is required to be dumped into the same trash bin. Hope they plan well to manage recycling and be responsible management .
Ridiculous movingout charges
July 28, 2020 - Review from Apartments.com
They take all the remodeling money from tenants when they move out. How come they exact condition of everything if someone lives for 4 years.
Also staff is very rude, lady named Katie is always rude, unsupportive.
It just happened to me, I totally advise against this apartment.
Property Manager Responded
August 17, 2020
Surendra, we would like to apologize for your experience at The Crossings at Short Pump. We’re known for providing first-class customer service, and we regret that we missed the mark. Please give us a call at your earliest convenience. We look forward to speaking with you and exceeding your expectations in the future.
Used to be a good community but not anymore
September 14, 2019 - Review from Apartments.com
This is my third year in this community. It used to be a nice community with a good set of staffs which were really helpful and thats the reason I twice renewed by lease. However, things started changing to the worse recently.
Main problem I would highlight is the lack of communication from the Leasing office/maintenance team. They come up with new rules every time without giving notice and charge the customers. I have multiple examples quote and whenever we call the leasing office to inquire ...
some of the staff speaks very rudely.
- In one instance, One fine day they changed all the blinds without notifying me and charged me some 30/60$ per blind. My point is their intention might be good but they should have given the customer a notice and an opportunity if he wants to do himself and avoid the higher price imposed on them
- In another instance, on reporting about the presence of roaches, leasing staff send misleading communication about removing everything from kitchen on working day with 3-4 days notice and on inquiring about the same, it came out that the staff didnt mark the required action correctly in the notice.
- A more recent example, most of the people live here are working professionals and on weekends when there is a high volume the garbage collection box will be full. Wet/green waste dumpster usually have space but the other(recycle) bins overflow and the staffers won't care to empty them on time causing the residents to leave them near the covered garbage area(i should admit there is a sign asking people to put everything inside) but what to do when its overflowing and no one cleans up for 2 days. Without any notice, the leasing office started sending fines(55$) again as expected when inquired calling the office, they just give a reason that they can enforce any fine without any notice.
Overall, this community used to be a good place to live and it is still, however, some of the recent experience is making me believe that the staff here does not care about the residents anymore.
Read More
Property Manager Responded
September 20, 2019
Ajeesh, we are disappointed to hear that your impression of our community is not as positive as it once had been. While things are bound to change over the years, we never want it to be in a negative way. We understand your frustrations but assure you that our residents are of utmost importance to our team. We apologize if our methods of communication have fallen short of expectations or if you felt any interactions with our team had been inconsiderate or unhelpful, as this does not align with our management standards. We would truly appreciate the opportunity to improve upon your experience thus far as well as get some further details about these concerns. At your next convenience, stop by or call our office directly so that we can work together to give you the 5-star experience that you deserve.
Better options available
May 26, 2019 - Review from Apartments.com
Rude staff, no maintenance done, property
Manages will bully you to get out of fixing anything. Poor insect/rodent control that has led to numerous problems, including new wiring on my car.
Property Manager Responded
June 4, 2019
Sheshe, we are dismayed to see your negative portrayal of our community and to hear that your experience does not reflect the comfort we aim to provide our residents. We appreciate your office and encourage you to please give our office a call if you would like to discuss your review further. We would like to work with you to improve your situation.
Great place to stay!
March 9, 2018 - Review from Apartments.com
I have only been living here a few months, but everything is great so far. The neighborhood is extremely peaceful and I don’t have any complaints with my apartment so far, besides the thin walls which is normal for an appointment. The staff is also really friendly and helpful. I would definitely recommend anyone to stay here.
Nearby Schools
Freeman High
Henrico County Public Schools
8701 Three Chopt Road
Public School - Grades 9-12 (1860 Students)
Located Nearby6 minute drive / 3.2 miles away
Property Identified
Quioccasin Middle School
Henrico County Public Schools
9400 Quioccasin Rd
Public School - Grades 6-8 (1053 Students)
In Attendance Zone4 minute drive / 2.3 miles away
School data provided by GreatSchools.
details
The GreatSchools Rating helps parents compare schools within a state based on a variety of school quality indicators and provides a helpful picture of how effectively each school serves all of its students. Ratings are on scale of 1 (below average) and to 10 (above average) and can include test scores, college readiness, academic progress, advanced courses, equity, discipline and attendance data. We also advise parents to visit schools, consider other information on school performance and programs, and consider needs as part of the school selection process.
About GreatSchools Data on ApartmentHomeLiving.com.
About GreatSchools Data on ApartmentHomeLiving.com.
Points of Interest
Time and distance from The Crossings at Short Pump.
Arts Museums and Landmarks
Big Box and Retail
Carmax
11090 W Broad St
1 minute drive / 0.65 miles away
Kohl's
11240 W Broad St
3 minute drive / 1.05 miles away
Target
11290 W Broad St
3 minute drive / 1.21 miles away
Colleges and Universities
J. Sargeant Reynolds Community College - Parham Road Campus
1651 East Parham Road
13 minute drive / 6.32 miles away
Groceries
Whole Foods
11173 W Broad St
2 minute drive / 0.76 miles away
Kroger
9480 W Broad St
5 minute drive / 1.91 miles away
Aldi
1776 N Parham Rd
5 minute drive / 2.51 miles away
Hospitals
Parks and Recreation
The Crossings at Short Pump has 1 park within 10.2 miles, including Hollywood Cemetary.
Shopping Centers
The Crossings at Short Pump has 5 shopping centers within 0.5 miles.
Nearby Neighborhoods
Rental Price Ranges in the Area
| Bedroom | Average Rent | Cheapest Rent | Highest Rent |
|---|---|---|---|
| Richmond Studio Apartments | $1,474 | $715 | $2,717 |
| Richmond 1 Bedroom Apartments | $1,626 | $566 | $8,677 |
| Richmond 2 Bedroom Apartments | $1,937 | $945 | $10,000+ |
| Richmond 3 Bedroom Apartments | $2,195 | $825 | $4,555 |
| Richmond 4 Bedroom Apartments | $1,453 | $690 | $5,649 |
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Viewing: The Crossings at Short Pump | Desktop Version | Listing Updated: 09/17/2026 | AHLDIA
Akita, American Bulldog, American Staffordshire Terrier, Chow Chow, Doberman Pinscher, Dogo Argentino, German Shepherd, Husky, Malamute, Pit Bull, Presa Canario, Rottweiler, Staffordshire Bull Terrier, Wolf Hybrid.