If I could give this place a negative number of stars, I would. The only decent feature of this apartment is its location. From there, everything else goes downhill fast.
The office staff are useless - note that I didn't say the maintenance staff. If you go into the office, you're in for a never-ending battle with them. Issues receiving mail, finding a space in the garage you pay $200/month extra for, internet and cable tv connection issues... We've had these experiences the past year to no
...avail. The staffs' go-to tactic is to play off any occurrence as just a "to-be-expected" part of living in a large apartment downtown. We lost hot water service numerous times during this winter, and they never offered any sort of compensation or other courtesy for that drawn-out inconvenience. They only thing you're going to get from them is a "sorry for this inconvenience" mass email or text message that you can’t usually reply to. It's not even worth trying. They’ll just sit there in the office desks filing paperwork while you talk. The maintenance staff are generally very nice and efficient - the problem is that you can't go to them directly, you have to work through the office staff who generally don't care.
The features of the apartment are average at best, but as noted by others largely overpriced. There's none of the luxury features that you can find in other apartments for similar or just slightly higher prices. Carpet is fraying at the ends where it meets the tile faux "hardwood" floors. Countertops are chipped and sinks, toilets, and showers are quickly covered in mineral buildup from the hard water even with regular cleaning. The washer and dryer setup is mediocre, but on our floor only one of the dryers is safe to use, as the others will steal your quarters or cut you short on time. The building is built up to look fancy, but it’s really very basic on the inside. The photos they have undoubtedly show the place at its prime, which it has long since passed and anyone here will agree it’s not luxury living on a budget.
Even if you’re looking for a heated underground parking garage, I strongly suggest you look other places. The spaces at the Embassy are pretty tight, the entrance is confusing, and once spring comes the garage is frequently (in my experience) overfilled. When you go to the office and ask for a refund for the days you have been unable to find a spot, they will say “We can't give refunds,” and send you out the door.
Max of 1. Parking Available.