Amenities overshadowed by serious ongoing issues and poor management
October 21, 2024 - Review from Apartments.com
The HW ICLG offers attractive amenities, but the day-to-day experience here is extremely frustrating due to ongoing issues with management and lack of building maintenance.
While the new property manager has been communicative, the prior manager was highly unresponsive, often taking over a week to reply. The maintenance supervisor has responded quickly and professionally to any minor repairs in our home. However, when we ask about larger property concerns, the feedback is that ownership is ...
overseeing projects and repairs and no details are available. Again, the new manager has been a drastic improvement but up until recently, it was hard to get in touch with anyone at the office: The leasing office is frequently closed with the shades drawn, making it difficult to address concerns.
Cleanliness is a major issue, especially with all the construction. Common areas and the garage are constantly covered in dust and debris, and our cars in the garage are coated with dirt from construction activity. Despite management’s communication that construction workers would use a designated elevator during business hours, the elevator has been frequently left shut off or inaccessible outside of those hours—sometimes extending through weekends. The construction team has also been using the alternate elevator, making it difficult for residents to move through the building.
Trash collection is poorly managed, with clogged chutes and waste piling up. Additionally, there are safety hazards throughout the property that have been ignored by management, despite numerous complaints. We requested a meeting with the regional VP after a lack of on site response and were told that she doesn’t take calls and to put everything in writing. When we escalated urgent fire and life safety concerns to the regional VP, her response came days later, even though she had told us that emails with subjects noted as urgent received quicker responses. Neighbors have also reported leaks from the rooftop into their homes.
The boiler has failed multiple times, resulting in hot water outages, and the water shut-offs have become a regular inconvenience. These issues have persisted for months, and it’s clear from other reviews that poor communication and responsiveness from management are ongoing problems.
Living here has felt like being stuck in a construction zone for two months, with constant noise, false fire alarms, and restricted access to guest parking and amenities like the rooftop pool. Packa
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Property Manager Responded